Saul Carrera
El Paso,TX
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Technical Support Intern
Drake Brothers Inc.
03.2022 - 04.2022
- Installed application software and upgrades, virus protection, and drivers.
- Helped department set up equipment for meetings, events and operations.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
- Resolved Internet and wireless and wired network access problems.
Customer Service Cashier
BORDER LINE HOSPITALITY
05.2021 - 07.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Online Certificate - Cybersecurity
Google Cybersecurity Certificate
Online Certificate07.2023
Associate of Arts - Computer Science
El Paso Community College
El Paso, TX12.2022
No Degree - Networking
CCNAv7: Switching, Routing, And Wireless Essential
Cisco Networking Academy08.2022
Skills
- Read Technical Manuals
- Software Release and Rollout
- Security Certification
- Warranty Requirements
- Social Engineering
- Computational Tools
- Network Security Systems
- Monitoring Computer Viruses
- Wasuh open source SIEM
- Cultural Awareness
Accomplishments
* I'm thrilled with my recent accomplishment of setting up a Linux server with Wazuh as part of my home projects. It was a challenging yet fulfilling experience that allowed me to showcase my technical skills and passion for cybersecurity and open-source technologies. With Wazuh now implemented, I feel more confident in protecting my home network from potential threats and enhancing its security. Taking on such personal projects has been immensely rewarding, as it not only honed my expertise in system administration but also fueled my curiosity to explore creative solutions in the ever-evolving world of IT.
* Building and fixing computers has been a highly rewarding experience, allowing me to
Certification
Google Cybersecurity Certificate
Cisco Networking Academy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Technical Support Intern
Drake Brothers Inc.
03.2022 - 04.2022
Customer Service Cashier
BORDER LINE HOSPITALITY
05.2021 - 07.2021
Online Certificate - Cybersecurity
Google Cybersecurity Certificate
Associate of Arts - Computer Science
El Paso Community College
No Degree - Networking
CCNAv7: Switching, Routing, And Wireless Essential
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