Saul Carrillo
Columbus
Summary
Dynamic professional with a track record in guest relations and customer service, notably at Target and TMobile . Excelled in enhancing guest satisfaction and streamlining checkout processes. Demonstrates exceptional communication and strong empathy, fostering teamwork and improving store performance. Skilled in sales transactions and retail support, contributing to positive work environments and efficient operations.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
09.2024 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
- Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
- Stock supplies during store open hours while being available for the guest
Mobile Expert
T-Mobile
01.2024 - 09.2024
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Cashier Trainer
Brothers Produce
12.2021 - 12.2023
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
Woodwind Staff
Marching Band
06.2022 - 11.2023
- Assisted with daily operations, ensuring smooth workflow and efficiency.
- Improved team communication by facilitating regular meetings and feedback sessions.
- Supported administrative tasks to maintain organized and efficient office operations.
- Enhanced customer experience by providing prompt and courteous service.
Education
Bachelor Of Health Science - Optometry
Columbus State Community College
Columbus, OHHigh School Diploma - Mathematics
Passaic Preparatory Academy
Passaic, NJ06.2022
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Customer service
- Guest accommodations
- Teamwork and collaboration
- Sales transactions
- Retail store support
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Guest Advocate
Target
09.2024 - Current
Mobile Expert
T-Mobile
01.2024 - 09.2024
Woodwind Staff
Marching Band
06.2022 - 11.2023
Cashier Trainer
Brothers Produce
12.2021 - 12.2023
Bachelor Of Health Science - Optometry
Columbus State Community College
High School Diploma - Mathematics
Passaic Preparatory Academy
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