Saul Contreras

Company Overview: Medical Device Equipment.

• Assist our field staff and physicians, as well as internal and external customers, with our web-based services, ranging from apps to data-uploading tools.
• Assistance can range from general assistance, such as website access and password resets, to remote access guided assistance, to uninstalling and reinstalling applications.
• In certain situations, I may work directly with a clinic's IT (information technology) unit to assist with overriding firewall restrictions.
• Collaborated with team members to develop innovative solutions for complex problems.
• Maintained audit trail and statistical records of problems and conditions reported by client.
• Troubleshot system problems by running diagnostic tests and analyzing results.
• Diagnosed, repaired and maintained computer hardware and software systems.

Company Overview: Medical Device Equipment

• Assist our Operations team in reviewing Departmental Operating Procedures to implement updates that align with feedback received from Research & Development, as well as to improve the efficiency of identifying the customer's concern and providing a quick resolution.
• In addition, I attended product pre-launch and post-launch meetings to ensure all foreseeable concerns are identified and resolved in a timely manner.
• I also learned how to scan for a surge of specific complaint codes, identify possible causes for the surge, and implement procedures to address the concern.
• Assessed company operations for compliance with safety standards.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• All of this was done with oversight and guidance from our current operations team.

• Company Overview: Medical Device Equipment
• Assist our field staff and physicians, as well as internal and external customers, with our web-based services, ranging from apps to our data uploading tools.
• Assistance can range from general assistance to remote access guided assistance to uninstalling and reinstalling applications.
• In certain situations, I may work directly with a clinic's IT (information technology) unit to assist with overriding firewall restrictions.
• Collaborated with team members to develop innovative solutions for complex problems.
• Maintained audit trail and statistical records of problems and conditions reported by client.
• Troubleshot system problems by running diagnostic tests and analyzing results.

• Company Overview: Medical Device Equipment
• Assisted training in multiple six-week training classes, delivering education for the 24-Hour Helpline.
• Engaged students through activities designed to promote active learning experiences.
• Conducted assessments to determine appropriate instructional strategies for each student.
• Chose and implemented program curricula and collaborated with instructors to align teaching strategies to meet educational goals.
• Prepared and graded subject tests for students.

• Company Overview: Medical Device Equipment
• Answer incoming calls from customers using Medtronic diabetes therapy products.
• Identify product issues, and provide immediate resolution; replace the product as necessary.
• Educate customers on use, and best practices
• All this is done while maintaining a customer focus at all times.
• Monitor staff's performance and development.
• Use tools to ensure the accuracy of complaint notifications and sales orders created in compliance with regulatory regulations.

• Inbound calls are made on a daily basis to deal directly with merchants regarding their accounts with our company, and to assist them with transaction history and daily deposits.
• If needed, I will do minor bookkeeping to assure the merchants' books match with our records.
• I work closely with our Risk Management team to ensure our merchants are notified if any chargebacks are presented, and I let them know the procedures and what is required to have the matter resolved.
• I also make outbound calls to welcome our new customers, as well as to follow up on present customers.
• I am in charge of collecting past-due amounts from customers and obtaining authorization to automatically debit from their accounts.
• All this is simplified by working closely with my colleagues and maximizing the efficiency of the programs and systems that are made available to suit my needs.

• Answer heavy inbound calls, and inform customers of current promotional offers on their credit card accounts
• As well as service the account for general customer service
• During my 1st month on the floor among 2200 associates nationwide I ranked 93rd in the nation and ranked 1st in my team

• Assist customers in collecting payments while using negotiating skills via phone, and offer re-payment plans or loan modifications (if eligible) to help bring down their delinquency
• I would also skip trace the customers information for possible leads (relatives, friend, neighbors etc.) and contact them for possible info on customer
• All this was accomplished by using zabasearch, 411.com, and fast data

• Assist Washington Mutual customers with their banking needs, and offered a variety of products and services that may be of use to the customer
• Performed mentoring session's for new hires, as well as fellow team members per my manager's request
• I was among the top 25 bankers for the Chatsworth site throughout the time I was employed as a Telephone Banker
• I won the best of ECC for the final quarter I was there, before transferring to the default collections position

• Met, and exceeded the stores expectation
• Also set a store record as far as service levels
• Listened to customer concerns and complaints, and used my available tools to overcome, but satisfy the customer's needs
• I offered a variety of products and services that may benefit the customer

• Tracked inventory levels of vehicles available for lease and ordered additional units when needed.
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
• Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
• Obtained referrals from satisfied customers by regularly following up with established personal and business customers.