Saul Diaz Jr

Customer InteractionProblem ResolutionAttention to DetailCustomer SatisfactionTeam Collaboration

• Assisted in the completion of various utility projects, ensuring timely delivery within budget constraints.

During my tenure at Fresco Green Deli, I honed my customer service skills through direct interaction with clients, handling inquiries, resolving issues, and ensuring overall customer satisfaction. My role demanded a high level of attentiveness, empathy, and problem-solving abilities. Here are some key aspects of my experience:

• Face-to-Face Interaction: Engaged with customers daily, providing personalized assistance and ensuring their needs were met promptly and efficiently.
• Telephone Support: Managed a high volume of inbound calls, addressing customer queries, and offering solutions to their problems.
• Email Correspondence: Handled email inquiries, providing detailed and timely responses to ensure customers felt valued and informed.
• Conflict Resolution: Dealt with irate customers by listening actively, understanding their concerns, and offering appropriate solutions or alternatives.
• Troubleshooting: Diagnosed issues quickly and provided step-by-step guidance to resolve technical or service-related problems.
• Follow-Up: Conducted follow-up communications to ensure that previously unresolved issues were satisfactorily addressed.
• Data Entry: Maintained accurate customer records, ensuring all interactions were logged correctly and information was up-to-date.
• Quality Control: Regularly reviewed and assessed the quality of customer interactions and service delivery, identifying areas for improvement.
• Process Improvement: Participated in team meetings to discuss recurring issues and contributed to developing strategies to enhance service efficiency.
• Feedback Collection: Encouraged customers to provide feedback and used this information to make improvements in service delivery.
• Loyalty Programs: Promoted customer loyalty programs, explaining benefits, and assisting customers with enrollment and usage.
• Personalized Service: Remembered regular customers' preferences and tailored service to meet their specific needs, fostering a personalized and welcoming environment.
• Team Support: Assisted colleagues during peak times, ensuring that customer service standards were consistently met.
• Training: Mentored new team members, providing guidance on best practices and company policies to uphold a high standard of service.
• Coordination: Coordinated with other departments to resolve complex customer issues, ensuring a seamless experience for the customer.

Overall, my experience in customer service at Fresco Green Deli equipped me with strong communication, problem-solving, and organizational skills. I am committed to delivering exceptional service and maintaining a high level of attention to detail to ensure customer satisfaction and loyalty.