Saul Fermin
Glendora,CA
Summary
Passionate and empathetic service professional with previous Flight Attendant experience and a strong safety-focused background as a commercial truck driver. Thrives on putting people first, creating a warm and supportive environment, and maintaining the highest safety standards. Known for staying calm under pressure, communicating with care, and delivering consistent, reliable service.
Overview
4
4
years of professional experience
Work History
Bilingual Truck Driver
FedEx Ground
Arcadia, California
09.2021 - Current
- Provide exceptional service during pick-up and delivery, addressing inquiries and concerns to exceed expectations.
- Adhere to safety protocols to ensure the secure transport and delivery of packages and protect them from damage.
- Plan efficient delivery routes for timely arrivals, balancing schedules with customer preferences.
- Manage on-the-road challenges, including vehicle breakdowns and route adjustments, to ensure safe and timely deliveries.
- Complete delivery documentation accurately, including tracking and signatures, ensuring compliance with company policies.
- Communicate clearly with dispatch, customers, and team members, updating all parties on delivery progress and issues.
Flight Attendant
American Airlines
Dallas, TX
01.2025 - 07.2025
- Ensure safety and comfort for up to 150 passengers per flight in compliance with FAA regulations.
- Conduct pre-flight safety checks, prepare the cabin, and deliver safety demonstrations with 100% compliance.
- Manage in-flight service, including meals, beverages, and duty-free sales, averaging $500+ in sales per flight.
- Assist passengers with special needs and Spanish-speaking travelers, contributing to high customer satisfaction.
- Collaborate closely with cabin crew to maintain smooth, coordinated operations and a positive onboard atmosphere.
- Respond effectively to medical emergencies, trained in CPR, first aid, and aircraft evacuation protocols.
Bilingual Driver
Uber
11.2023 - 01.2025
- Provide high-quality service to passengers from diverse backgrounds, contributing to a 4.95-star rating with over 1,788 rides.
- Ensure passenger safety by following traffic laws, driving responsibly, and maintaining a clean, secure vehicle.
- Calmly and effectively handle on-the-road challenges such as traffic delays or vehicle issues, ensuring safety and comfort.
- Communicate clearly and politely with passengers, offering updates on trip progress and estimated arrival times.
- Plan routes to ensure timely arrivals, balancing passenger preferences with efficient travel times.
Bilingual Student Ambassador
Citrus College
08.2023 - 11.2023
- Led campus tours in English and Spanish, broadening the college's outreach and inclusivity.
- Supported various hospitality activities, ensuring visitors felt welcomed and engaged during their on-campus experience.
- Represented the college at workshops, presentations, and fairs, sharing valuable information with prospective students.
- Provided accurate information and addressed inquiries from diverse groups, ensuring a positive and informative experience.
- Adapted to changes and resolved issues during tours and events, maintaining a seamless and calm experience for visitors.
Education
A.A. - Sociology
Citrus College
Skills
- Bilingual English/Spanish
- CPR/First Aid Certified
- Expert in Customer Service
- Knowledge of FAA Safety Regulations
- Proficient in Pre-flight Checks and Demonstration
- Trained in Conflict Resolution
- Team and Goal Orientated
- Professional Communication
- Time Management
Timeline
Flight Attendant
American Airlines
01.2025 - 07.2025
Bilingual Driver
Uber
11.2023 - 01.2025
Bilingual Student Ambassador
Citrus College
08.2023 - 11.2023
Bilingual Truck Driver
FedEx Ground
09.2021 - Current
A.A. - Sociology
Citrus College