Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saul Gonzalez

Compton,CA

Overview

7
7
years of professional experience
1
1
Certification

Work History

Help Desk Technician 1

Idemia Secure Transactions
Rancho Dominguez, California
10.2023 - Current
  • Created and managed user accounts on Active Directory and company systems, including unlocking accounts and resetting passwords
  • Provide first-level troubleshooting and desktop support services across 50 production workstations, peripherals, and printers in a manufacturing environment.
  • Identified problems and maintained printers (Xerox Altalink C8170, HP LaserJet, industrial printers).
  • Maintain an inventory of printer supplies, and place orders proactively, ensuring no downtime due to equipment shortages and vendor communication.
  • Monitored file servers, hard security models, and ensured that client cardholder data, like Amex, Wells Fargo, and Capital One, was processed successfully.
  • Provide assistance to end-user applications (Microsoft Office, Internet Explorer, custom applications, etc.).
  • Troubleshot and resolved basic networking connectivity issues.
  • Respond to helpdesk tickets, emails, and radio calls.
  • Performs system diagnostics, troubleshoot machine errors to minimize downtime for financial cards to be processed, in order to maintain a 99% SLA.
  • Monitoring system performance and identifying potential issues during after-hours. (Restarting services and servers.)
  • Escalate and coordinate more complex Level 2 issues with system administrators and software engineers to address more complex Level 2 issues.

Infantryman (11B)

US Army
Fort Campbell , KY
08.2018 - 12.2021
  • Exercised high levels of maturity, experience, judgment and rapid critical thought to operational environments.
  • Supervised junior enlisted personnel in their duties and responsibilities, regarding weapons, equipment, and mission objectives
  • Kept vehicles and critical equipment in peak operating condition

Education

GED -

Long Beach School For Adults
Long Beach, CA
01.2016

Skills

  • Account Management
  • System Monitoring (Centreon )
  • ticketing systems (JIRA Service Management)
  • Vendor Communication
  • Customer Service
  • Remote Login Tool (RDP)

Certification

  • Studying for CompTIA N+

Timeline

Help Desk Technician 1

Idemia Secure Transactions
10.2023 - Current

Infantryman (11B)

US Army
08.2018 - 12.2021

GED -

Long Beach School For Adults

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Saul Gonzalez