Saul Granados
Los Angeles,CA
Summary
Dedicated professional with a 15-year background delivering exceptional service with a focus in the hospitality industry. 5 Years of proven expertise in a supervisory role, showcasing leadership and team-building skills. Known for maintaining professionalism and tactfulness in various scenarios, with a steadfast commitment to enhancing customer satisfaction. Adaptable and quick to resolve concerns, with a track record of exceeding performance targets. Committed to continuous learning and personal development to stay current with industry trends and best practices.
Overview
15
15
years of professional experience
Work History
Front Desk Supervisor
Beverly Laurel Hotel
09.2015 - Current
- Demonstrated leadership abilities by achieving a supervisory role within the second year of employment.
- Implemented strategic initiatives optimizing daily operations, ensuring maximum occupancy and maintaining $10,000 daily revenue.
- Streamlined housekeeping procedures, resulting in a 22% reduction in time spent per room.
- Standardized effective office procedures enhancing performance.
Lead Auditor
Best Western Town & Country Lodge
06.2013 - 09.2015
- Conducted thorough audits, investigating discrepancies by reconciling cash, credit card transactions, and corporate lodging accounts.
- Analyzed data to ensure accuracy in entry, calculation, and billing processes.
- Maintained meticulous organization by applying proper codes to invoices, files, and receipts.
- Produced daily reports to verify account balances and totals.
Front Desk Agent
Best Western Town & Country Lodge
06.2009 - 06.2013
- Provided comprehensive administrative support to senior management, facilitating clear communication and operations.
- Managed high call volumes effectively, handling 50+ calls daily using a multi-line PBX system.
- Delivered exceptional guest service during check-in processes, engaging in friendly and professional interactions.
- Prioritized maintenance tasks by promptly reporting facility and room issues for timely resolution.
Education
Certification - Information Technology
Calbright College
California, United States08.2024
General Studies
College of The Sequoias
Visalia, CAHigh School Diploma -
Tulare High School
Tulare, CA05.2009
Skills
- Windows/Mac Systems
- Visual Matrix PMS
- Bilingual
- Leadership & Team Management
- Desktop Support
Timeline
Front Desk Supervisor
Beverly Laurel Hotel
09.2015 - Current
Lead Auditor
Best Western Town & Country Lodge
06.2013 - 09.2015
Front Desk Agent
Best Western Town & Country Lodge
06.2009 - 06.2013
Certification - Information Technology
Calbright College
General Studies
College of The Sequoias
High School Diploma -
Tulare High School
Similar Profiles
Arturo MorenoArturo Moreno
Steward at Beverly Wilshire Beverly Hills A Four Seasons HotelSteward at Beverly Wilshire Beverly Hills A Four Seasons Hotel
Seph QuagliaSeph Quaglia
Senior Concierge, Les Clefs D'Or USA at Beverly Wilshire Beverly Hills A Four Seasons HotelSenior Concierge, Les Clefs D'Or USA at Beverly Wilshire Beverly Hills A Four Seasons Hotel
Rodolfo MonterrosoRodolfo Monterroso
Bell Person at Beverly Wilshire Beverly Hills A Four Seasons HotelBell Person at Beverly Wilshire Beverly Hills A Four Seasons Hotel
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group
IRIS LOPEZIRIS LOPEZ
Senior Improvement Coach at CORE DistrictsSenior Improvement Coach at CORE Districts