Summary
Overview
Work History
Education
Languages
Timeline
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Saul Hernandez

Trabuco Canyon,CA

Summary

Responsible Server adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Adaptable server deeply familiar with FOH and BOH operations. Hardworking collaborator with 20-year background providing exceptional customer service and food service to attain highest level of guest satisfaction. High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

17
17
years of professional experience

Work History

Restaurant Server

Montage Resort and Spa
Laguna Beach, CA
08.2007 - 03.2024
  • Greeted and seated customers promptly, courteously, and professionally.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Followed up on guest requests in a timely manner.
  • Assisted other servers as needed during peak hours or special events.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Assisted with stocking supplies such as napkins and silverware for dining areas.
  • Conducted daily side work duties such as polishing glassware and restocking condiments.
  • Processed payments from customers using cash registers or POS systems.
  • Responded to customer inquiries about menu items or services offered by the restaurant.
  • Communicated effectively with kitchen staff regarding order status updates.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Complied with safety procedures when handling food items or cleaning materials.
  • Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Adhered to established sanitation standards at all times while serving food or drinks.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Stocked server areas with supplies before, during and after shifts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees to perform duties.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Education

High School Diploma -

Ezequiel Montez
Queretaro, Mexico
01-1984

Languages

English
Professional
Spanish
Professional

Timeline

Restaurant Server

Montage Resort and Spa
08.2007 - 03.2024

High School Diploma -

Ezequiel Montez

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Saul Hernandez