Saul Herrera
San Marcos,Texas
Summary
To obtain a challenging and rewarding position utilizing acquired skills, experience, and knowledge; as well as learn from company to improve organizational skills and add to personal growth. Outgoing server with experience working both FOH and BOH. Talented Server bringing skills in order management, payment processing and upselling. Outgoing, with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for delivering exceptional customer service. Dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender/Server/PrepCook
Mozie's
Gruene, TX
03.2022 - 05.2022
- Also worked (August 2022 - October 2022)
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Answer phone calls regarding questions about restaurant and take to go orders accordingly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash
- Maintained food safety and sanitation standards
Sales Associate
Premium Outlets/Under Armour
San Marcos, TX
10.2021 - 01.2022
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Completed orders and organized product deliveries to meet customer timetables.
- Supported loss prevention goals by monitoring shopper behavior.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Prioritized tasks and projects to meet tight deadlines.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked independently with minimal supervision.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
Bartender
Clayton's Beach Bar And Grill
South Padre Island, TX
04.2021 - 08.2021
- Also worked (May 2022 - August 2022)
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour, when at max capacity.
Server
Isla Grand Beach Resort
South Padre Island, TX
06.2020 - 02.2021
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Anticipated guest needs and provided proactive service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted with bartending duties during high-volume shifts.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
Census Enumerator
U.S. Census Bureau
Brownsville, TX
08.2020 - 11.2020
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
Cashier
Burlington Stores
Brownsville, TX
02.2020 - 07.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Youth Care Worker
Comprehensive Health Services
Los Fresnos, TX
08.2019 - 12.2019
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outlined measures to address.
- Teach youth life skills in accordance with individualized treatment plans.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Built solid and trusting rapport with children trust and communication to meet case needs.
Cashier
JCPenney
Brownsville, TX
02.2019 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Lifeguard/Ocean
Cameron County Beach Patrol, Watch
South Padre Island, TX
06.2018 - 08.2018
- Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.
- Patrolled beach to check on beach-goers and identify unauthorized activities such as alcohol use.
- Prevented public from accessing water during rip tides, strong undertow or presence of animals such as sharks and jellyfish swarms.
- Simulated rescue conditions regularly with team members to maintain water rescue proficiency.
- Observed swimmers to quickly detect signs of distress and dangerous animal activity.
- Scheduled, coordinated and conducted in-service training for lifeguards to promote full competence in first aid, CPR and water rescue techniques.
Server/Bartender
Dirty Al’s Seafood Market & Cajun Kitchen
Brownsville, TX
02.2017 - 05.2018
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answer phone calls in regards to establishment questions and to go orders.
Computer Specialist
Best Buy
Brownsville, TX
10.2016 - 04.2017
- Provide excellent customer service to customers with knowledge about electronics such as TV, Wi-Fi, Speakers, Videogames, etc
- Help them resolve electronic problems and try to up sell customers
- Restock your section when needed and organize products when merchandise arrives from trucks
- At the end of the day organize and restock your area including the rest of the store wherever needed.
Lead Lifeguard
Schlitterbahn Beach Water park & Resort
South Padre Island, TX
06.2015 - 09.2015
- Also worked (June 2016 to August 2016)
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Handled water slides helped guests go down correctly and help ensure their safety.
- Rotate lifeguards at their posts, conduct lunch breaks, fifteen minute breaks, and shift change.
- Answered to emergencies around the waterpark.
Education
BBA
UTRGV
Brownsville, TX06.2024
High School Diploma -
Los Fresnos High School
Los Fresnos, TX06.2016
Skills
- Menu Memorization and Presentation
- Warm and Friendly
- Cool Under Pressure
- High-Volume Dining
- Order Accuracy and Delivery
- Conflict and Complaint Resolution
- Team Player
- High-Energy and Stamina
- Food and Beverage Service
- Hospitality Service Expertise
- Cocktail Knowledge
- Natural Leadership
- Active Listening
Certification
- First Aid Certification
- CPR Certification
- AED Certification Lifeguard Training
- Food Handler
- TABC
- CPI
Languages
Spanish
Native or Bilingual
Timeline
Bartender/Server/PrepCook
Mozie's
03.2022 - 05.2022
Sales Associate
Premium Outlets/Under Armour
10.2021 - 01.2022
Bartender
Clayton's Beach Bar And Grill
04.2021 - 08.2021
Census Enumerator
U.S. Census Bureau
08.2020 - 11.2020
Server
Isla Grand Beach Resort
06.2020 - 02.2021
Cashier
Burlington Stores
02.2020 - 07.2020
Youth Care Worker
Comprehensive Health Services
08.2019 - 12.2019
Cashier
JCPenney
02.2019 - 08.2019
Lifeguard/Ocean
Cameron County Beach Patrol, Watch
06.2018 - 08.2018
Server/Bartender
Dirty Al’s Seafood Market & Cajun Kitchen
02.2017 - 05.2018
Computer Specialist
Best Buy
10.2016 - 04.2017
Lead Lifeguard
Schlitterbahn Beach Water park & Resort
06.2015 - 09.2015
BBA
UTRGV
High School Diploma -
Los Fresnos High School