Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Saul Lara

San Diego,CA

Summary

Driven Busser with 7 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty. Reliable Cafe Worker serving customer needs in [Type] environments. Pleasantly offers customers assistance to drive service and satisfaction. Considered hardworking, punctual and approachable. Organized Dining Room Attendant offering 5 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Personable Dining Room Attendant with [Number] years of experience in customer-facing roles. Well-versed in food safety and industry best practices. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
years of professional experience

Work History

Steak 48

Bussser
06.2023 - 08.2023

Job overview

  • Provided attentive service and proactively assessed guest needs.
  • Trained new staff in bussing and cleaning procedures.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Adhered to safety guidelines when handling glassware and other potentially hazardous materials.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted customers with carry-out service.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Arranged tables and chairs for special occasions and events.

Cheesecake Factory Restaurant

Busser
03.2016 - 11.2022

Job overview

  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Provided support during special events, ensuring seamless operations despite increased demands.
  • Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Trained new staff in bussing and cleaning procedures.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Arranged tables and chairs for special occasions and events.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Adhered to safety guidelines when handling glassware and other potentially hazardous materials.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Streamlined communication between the kitchen and serving staff, enhancing overall efficiency during busy periods.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Assisted wait staff with timely food delivery and guest requests.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Respected guest privacy by discreetly clearing dishes without interrupting conversations.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.

Starbucks

Barista
04.2007 - 10.2010

Job overview

  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Controlled line and crowd with quick, efficient service.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Maintained regular and consistent attendance and punctuality.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Cleaned counters, machines, utensils, and seating areas daily.

Wahoo's Fish Taco

Server
02.2006 - 01.2007

Job overview

  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Increased sales significantly by upselling higher-end products to customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Adult Emporium

Cashier
01.2006 - 09.2006

Job overview

  • Worked flexible schedule and extra shifts to meet business needs.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Wings And Things

Cahier
06.2005 - 01.2006

Job overview

  • Restocked and organized merchandise in front lanes.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

MDI

Call Center Representative
02.2005 - 10.2005

Job overview

  • Educated customers about billing, payment processing and support policies and procedures.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Cross-trained and backed up other customer service managers.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

San Diego City College
San Diego, CA

Bachelor of Science from Nutrition
07.2018

Skills

  • Table Bussing
  • Efficient Table Clearing
  • Table setting knowledge
  • Beverage Preparation
  • Dining room organization
  • Table setup
  • Clear Communication
  • Inventory Management
  • Supply Restocking
  • Professional Appearance
  • Time Management
  • Service Bar Restocking
  • Cleanliness Maintenance
  • Guest service
  • Cleaning procedures
  • Performance Improvement

Accomplishments

  • Collaborated with team of 12 in the development of [Project name].
  • Supervised team of 3 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Professional Working
Spanish
Professional Working

Timeline

Bussser

Steak 48
06.2023 - 08.2023

Busser

Cheesecake Factory Restaurant
03.2016 - 11.2022

Barista

Starbucks
04.2007 - 10.2010

Server

Wahoo's Fish Taco
02.2006 - 01.2007

Cashier

Adult Emporium
01.2006 - 09.2006

Cahier

Wings And Things
06.2005 - 01.2006

Call Center Representative

MDI
02.2005 - 10.2005

San Diego City College

Bachelor of Science from Nutrition

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Saul Lara