Saul Loya-Martinez
West Valley City,UT
Summary
Dynamic Quality Assurance Analyst with a proven track record at Clearlink Insurance, excelling in compliance auditing and continuous improvement. Adept at data analysis and fostering team collaboration, I developed corrective action plans that enhanced quality standards, ensuring adherence to regulations while mentoring peers to elevate performance and drive results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Clearlink Insurance
Draper, UT
05.2017 - 08.2025
- Worked with team members to create efficient workflows, resulting in high productivity.
- Communicated regularly with management to discuss quality trends.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Conducted internal audits to measure adherence to established QA standards.
- Used quality monitoring system to compile and track individual and team performance.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Prepared and analyzed internal and external quality reports for management staff review.
- Developed corrective and preventive action plans to resolve non-compliance issues.
- Analyzed existing application functionality against customer requirements ensuring compliance.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Implemented QA methodologies and processes to streamline testing and improve efficiency.
- Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA.
- Provided training sessions for new employees on how to sell Medicare products.
- Maintained current knowledge of all applicable laws governing the Medicare program.
- Advised clients on how to access financial aid or apply for public benefits such as food stamps or Medicaid and Medicare coverage.
- Attended conferences, seminars and workshops related to Medicare products or services.
Sales Associate
ClearLink
Salt Lake City, UT
10.2012 - 05.2017
- Processed transactions accurately using point-of-sale systems and payment processing tools.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Participated in training sessions to learn about new products and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Analyzed sales data to identify areas for improvement and growth.
- Mentored new sales representatives to ensure effective onboarding.
- Provided ongoing feedback to sales staff on performance and strategies.
- Created resource materials to support continuous learning among teams.
- Generated reports detailing key performance indicators for each member of the sales team.
- Provided guidance and coaching to sales representatives in order to increase their competency and productivity.
- Evaluated training programs to determine effectiveness and increase employee retention.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Developed a comprehensive onboarding program for new hires in order to ensure they are adequately trained.
- Developed and executed strategies to improve sales team performance.
Education
High School Diploma -
Hunter High School
West Valley City, UT06-2008
Skills
- Quality assurance
- Compliance auditing
- Internal reporting
- Continuous improvement
- Workflow management
- Data analysis
- Performance tracking
- Team collaboration
- Problem solving
- Effective communication
- Employee training
- Attention to detail
- Quality assurance controls
- Peer relationships
- Consultative support
- Report analysis
- QA reporting
- Call monitoring
- Collaboration and communication
- Critical thinking
- Quality management
- Mentoring and training
- QA planning
- Results validation
Affiliations
- Artistic
- Fitness
Languages
Spanish
Native/ Bilingual
Accomplishments
- Sales Employee of the year.
Certification
- Medicare Licensed.
References
References available upon request.
Timeline
Quality Assurance Analyst
Clearlink Insurance
05.2017 - 08.2025
Sales Associate
ClearLink
10.2012 - 05.2017
High School Diploma -
Hunter High School