Summary
Overview
Work History
Education
Skills
Interests
Timeline
Accomplishments
Generic

Carmen Baker

Assistant General Manager
San Jose,CA

Summary

With a proven track record at Advance Auto Parts, I excel in operations management and fostering teamwork. My leadership significantly enhanced efficiency and customer satisfaction, while my adaptability and problem-solving skills drove financial stability and team development. Achievements include implementing innovative solutions and reducing turnover, underscoring my commitment to excellence and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience
1
1
Languages

Work History

General Manager in Training

Advance Auto Parts
06.2021 - Current
  • Developed strong relationships with suppliers, ensuring timely deliveries and favorable pricing agreements.
  • Implemented data-driven solutions to address areas of underperformance, ultimately resulting in increased efficiency and financial stability.
  • Reduced employee turnover rates by fostering a positive work environment.
  • Enhanced customer satisfaction levels by addressing their concerns promptly and professionally.
  • Implemented cost-saving measures, leading to significant reductions in overhead expenses without compromising service quality or customer satisfaction.
  • Managed day-to-day operations, delegating tasks as necessary to ensure smooth workflow within the organization.
  • Collaborated with other department managers to create cohesive business strategies aimed at achieving company goals.
  • Oversaw inventory management to maintain optimal stock levels, reducing waste and associated costs.
  • Streamlined operational processes, resulting in increased efficiency and productivity across all departments.
  • Conducted regular performance reviews for staff members, providing constructive feedback and setting achievable targets for professional growth.
  • Monitored financial performance, identifying areas for improvement and making data-driven decisions to optimize profitability.
  • Maintained strict adherence to local regulations and industry standards, promoting a safe working environment for both employees and customers alike.
  • Improved overall sales through the introduction of innovative marketing strategies and promotional events.
  • Established clear communication channels between various departments, facilitating collaboration on projects and initiatives that spanned multiple teams.
  • Partnered with human resources department to recruit top talent for key positions within the organization.
  • Achieved higher team performance by implementing effective training and development programs for staff members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
  • Expanded market share through the identification of new business opportunities and partnerships.
  • Planned, coordinated, and implemented commercial sales functions and processes.
  • Delivered engaging presentations to prospective clients, showcasing the value of our offerings and converting prospects into loyal customers.
  • Increased commercial sales revenue by developing and implementing strategic sales plans.
  • Mentored new team members on company processes and best practices, bolstering their ability to contribute effectively within a short time frame.
  • Managed a team of sales professionals, providing ongoing coaching and mentorship to drive individual performance and overall team success.
  • Achieved sales goals and sales targets by cultivating and securing new customer relationships.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Developed and implemented strategies to increase sales and profitability.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
  • Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
  • Processed customer orders accurately and efficiently, contributing to repeat business.
  • Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
  • Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
  • Compiled comprehensive orders for commercial accounts, ensuring accuracy while maximizing revenue potential for the business.
  • Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.

Retail Sales Manager

Pep Boys Auto Parts & Service
05.2016 - 06.2021
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Pep Boys Auto Parts & Service
02.2014 - 05.2016
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Verified products appeared at correct locations in proper quantities.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.

Teachers Aide

Sunnyvale School District
09.2012 - 06.2014
  • Assisted teachers with supervision and care of group of 20+ children.
  • Graded assignments and reported individual progress to teacher.
  • Supported classroom activities, tutoring, and reviewing work.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Distributed learning materials such as worksheets, textbooks and group assignments.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted in maintaining a healthy learning environment by deep cleaning classrooms, restrooms, and common areas on a consistent basis.
  • Ensured proper waste disposal with regular trash removal and recycling efforts, promoting an eco-friendly campus.
  • Preserved a well-maintained cafeteria area by ensuring prompt cleanup after meal services, promoting strict hygiene standards for students'' health.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Education

San Jose High School
San Jose, CA

Skills

Operations management

Interests

Passionate about the marine environments and sustainability, with a strong desire to engage in activities that promote ocean conservation and awareness

Spending time creating lasting memories with my family

Timeline

General Manager in Training

Advance Auto Parts
06.2021 - Current

Retail Sales Manager

Pep Boys Auto Parts & Service
05.2016 - 06.2021

Sales Associate

Pep Boys Auto Parts & Service
02.2014 - 05.2016

Teachers Aide

Sunnyvale School District
09.2012 - 06.2014

San Jose High School

Accomplishments

  • Supervised team of seven staff members that achieved 1.4 million in sales.

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Carmen BakerAssistant General Manager