Saul Manzo
Los Angeles,CA
Summary
Detail-oriented & deadline-driven Logistics & Fulfillment Specialist with over
10 years of experience in shipping, distribution, and office & warehouse environments.
Professional leader adept in operations management, team building & leadership, inventory & quality control, production scheduling, and shipping & receiving.
Overview
8
8
years of professional experience
Work History
Production Operator
O-I Glass
Vernon, CA
04.2024 - Current
- Overseeing packaging procedures and assessing packaging integrity
- Monitor controls to ensure the palletizer machines continue to operate effectively
- Creating progress reports and incident reports as necessary
- Minor maintenance to ensure the palletizers are working smoothly
- Modifying bulk materials for use by production equipment
- Assembling products and parts in manufacturing processes
- Inspect cartons and bottles for any defects
- Following and ensuring others adhere to health and safety guidelines
Warehouse Coordinator (Seasonal)
FDH Aero
Commerce, CA
11.2023 - 02.2024
- Handle inquiries, orders, and special departmental mail needs
- Manage the shipping workflow and other warehouse operations
- Review open and closed sales orders and invoices
- Create file sales orders, invoices, productivity reports, packing lists, and other documentation
- Work closely with the customer service team to resolve issues
- Categorize inventory and complete cycle counts for inventory tracking
- Assist the operations department with fulfillment and quality control
- Use warehouse management systems (WMS) and system applications and products in data processing (SAP) software
- Maintain the daily shipping and receiving schedule
- Follow all company policies and procedures
Dispatcher
S.O.S. Garage & Lock Inc
Los Angeles, CA
01.2023 - 11.2023
- Communicate timely and effectively with customers to ensure a high level of service
- Answering multiple phone lines and emails for emergency and non-emergency services for the county
- • Providing outstanding customer service to ensure that parts, service, and installations are delivered timely and efficiently
- Develop and maintain a professional relationship with each technician in order to ensure his/her needs are being met by the company
- Monitor and update drivers' progress throughout the shift and update by actualizing the events
- Maximize driver availability to fully utilize equipment in order to provide maximum revenue and profitability
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
- Must be available to stand-in for the director of transportation or other transportation personnel for early morning start-up when needed
- Demonstrated ability to manage multiple priorities under a highly stressful environment
Logistics Supervisor
Flow Health Services
Culver City, CA
06.2021 - 01.2023
- Oversee order entries & execute daily operations to optimize customer shipments
- Implement standard business processes & customer service standards to deliver efficient order processing
- Handle inquiries, orders, and special departmental mail needs
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
- Use order tracking & CRM systems to process orders, maintain customer information, and monitor contracts or requests from clients
- Monitor inventory levels utilizing systematic procedures to maintain appropriate levels of products
- Coordinate with stakeholders to troubleshoot & resolve workflow issues
- Manage staff in the day-to-day performance of their tasks
- Advise the fulfillment team regarding any urgent customer service needs and or deadlines
- Conduct performance reviews, motivate team members and analyze strategies to boost productivity
- Ensure that projects & goals are met and adhering to approved budgets
- Liaise and negotiate with suppliers, manufacturers, and consumers
- Comply with laws and regulations for a safe and productive workspace
Operations Coordinator (Weekends)
Rituel De Fille
Los Angeles, CA
01.2021 - 06.2022
- Process orders for distributors, following precise packing guidelines
- Assist with filling wholesale orders, with great attention to detail to individual account requirements
- Handle inquiries, orders, and special departmental mail needs
- Use order tracking & CRM systems to process orders, maintain customer information, and monitor contracts or requests from clients to ensure all orders are delivered accordingly
- Assist in manufacturing where needed, adhering at all times to lab safety and great manufacturing practice regulations
- Direct, optimize and coordinate full order cycle
- Inventory counting for product, supplies, and packaging
- Advise the fulfillment team & management regarding any urgent customer service needs and or deadlines
Fulfillment Supervisor
Anese.co
Los Angeles, CA
09.2017 - 05.2021
- Oversee order entries & execute daily operations to optimize customer shipments
- Strategically plan and manage logistics, warehouse, transportation, and customer service
- Direct, optimize and coordinate full order cycle
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
- Detailed orientated approach to merchandise and inventory management
- Overseeing receiving, warehousing and distribution operations
- Liaise and negotiate with suppliers, manufacturers, and consumers
- Meet cost, productivity, accuracy and timeliness targets
- Manage staff in the day-to-day performance of their tasks
- Advise the fulfillment team regarding any urgent customer service needs and or deadlines
- Conduct performance reviews, motivate team members and analyze strategies to boost productivity
- Maintain metrics and analyze data to assess performance & implement improvements
- Handle inquiries, orders, and special departmental mail needs
- Resolve any arising problems or complaints
- Comply with laws and regulations for a safe and productive workspace
Fulfillment Coordinator
Valfré
Los Angeles, CA
01.2016 - 09.2017
- Handle inquiries, orders, and special departmental mail needs
- Printing packing slips, packing, and shipping of orders
- Inventory, organize, stock items, and shipping supplies
- Detailed orientated approach to merchandise and inventory management
- Aid in the development, improvement and maintenance of departmental procedures, reports and processes
- Assist office staff with tracking shipments and order status
- Posting, labeling, carrying, loading, and receiving daily shipments from USPS, UPS, FedEx, and other carriers
- Track and manage inventory through the multiple channels of Valfré
- Comply with laws and regulations for a safe and productive workspace
Education
High School Diploma -
Theodore Roosevelt High School
Los Angeles, CA06.2010
Skills
- Warehouse & Logistics Supervisory Experience
- Operations Management
- Experienced Team Leader
- Shipping & Receiving
- Inventory Control & Management
- Production Planning
- Effective Time Management
- Interpersonal Communication Skills
- Customer Service & Support
- Clerical Skills
- Strategic Planning
- Advanced Computer Proficiency
- Highly Detail Oriented
- Flexibility & Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Native or Bilingual
Timeline
Production Operator
O-I Glass
04.2024 - Current
Warehouse Coordinator (Seasonal)
FDH Aero
11.2023 - 02.2024
Dispatcher
S.O.S. Garage & Lock Inc
01.2023 - 11.2023
Logistics Supervisor
Flow Health Services
06.2021 - 01.2023
Operations Coordinator (Weekends)
Rituel De Fille
01.2021 - 06.2022
Fulfillment Supervisor
Anese.co
09.2017 - 05.2021
Fulfillment Coordinator
Valfré
01.2016 - 09.2017
High School Diploma -
Theodore Roosevelt High School