Saul E. Marquez
New Caney
Summary
Customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Production Worker
Precoat Metals
04.2025 - 06.2025
- Worked in a fast-paced environment on the production floor.
- Operated forklifts for material movement and loading.
- Position ended due to business conditions and downsizing.
Shipping & Receiving
Walmart Central Fill
10.2023 - 04.2025
- Processed pharmaceutical orders efficiently and accurately.
- Maintained productivity in a fast-paced logistics environment.
- Assisted with inventory control and shipping documentation.
Delivery Driver
Domino's
10.2021 - 10.2023
- Delivered orders promptly and provided quality customer service.
- Dated and rotated food products to maintain freshness.
- Handled cash and electronic payments accurately.
- Prepared and packaged food items.
- Maintained a clean and organized work area.
Sales Rep / Assistant Manager / Call Center Digital Sales
AT&T/Prime Communications
10.2018 - 10.2021
- Assisted customers with mobile device and billing questions.
- De-escalated challenging customer service situations.
- Provided recommendations on phone plans and devices.
- Remained knowledgeable on rapidly evolving technologies.
Early Morning Stocker / Merchandiser
Burlington
01.2018 - 10.2018
- Unboxed and organized clothing and merchandise for stocking.
- Stocked merchandise neatly according to store layout.
- Set up promotional displays and end caps.
- Applied security tags to high-value items.
CAPS 2 Associate / Deli Clerk / Overnight Stocker
Walmart Supercenter / Neighborhood Market
12.2015 - 10.2016
- Unloaded trucks and sorted merchandise by department.
- Stocked food and merchandise on sales floor and in coolers.
- Prepared deli foods based on customer requests.
- Maintained proper zoning and product rotation.
Education
Network and Computer Administration -
Lone Star College
Kingwood, Texas12.2025
High School Diploma -
Cleveland High School
Cleveland, TX05.2015
Skills
- Production and logistics expertise
- Manual labor and heavy lifting
- Customer service and sales
- Forklift operation
- Order picking and stocking
- Cash handling and billing
- Food preparation and troubleshooting
- Network and system administration certificate
Languages
English
Professional
Spanish
Professional
Certification
- Computer and Network Administration Certification
- Working towards CCNA
Accomplishments
- Walmart Employee of the month July 2024
Affiliations
- Building computers for friends and family
Timeline
Production Worker
Precoat Metals
04.2025 - 06.2025
Shipping & Receiving
Walmart Central Fill
10.2023 - 04.2025
Delivery Driver
Domino's
10.2021 - 10.2023
Sales Rep / Assistant Manager / Call Center Digital Sales
AT&T/Prime Communications
10.2018 - 10.2021
Early Morning Stocker / Merchandiser
Burlington
01.2018 - 10.2018
CAPS 2 Associate / Deli Clerk / Overnight Stocker
Walmart Supercenter / Neighborhood Market
12.2015 - 10.2016
Network and Computer Administration -
Lone Star College
High School Diploma -
Cleveland High School
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