Alana Williams-Pagan
Owner
West Coxsackie,NY
19
years of professional experience
Professional and reliable event professional with hands-on experience in event setup, coordination, and guest service. Skilled in logistics, problem-solving, and maintaining high standards in fast-paced environments. Strong focus on teamwork, adaptability, and achieving successful outcomes. Recognized for excellent communication, organizational skills, and proactive approach to meeting diverse event needs.
Work History
Event Worker
4 Months- Event Setup & Breakdown: Arranging seating, tables, stages, and installing or dismantling equipment such as lighting, sound, and AV systems.
- Venue Preparation: Clearing and preparing event spaces, ensuring cleanliness, and removing hazards.
- Cleanup & Maintenance: Clearing tables, removing trash, and maintaining tidy event areas.
Spark Driver
4 Years- Delivered groceries and essential items promptly and accurately to customers.
- Managed multiple deliveries efficiently using GPS and route optimisation tools.
- Provided excellent customer service, ensuring positive interactions with clients.
- Handled and secured packages to prevent damages during transportation.
- Ensured a clean and well-maintained vehicle for professional presentation.
Front End Team Lead
8 Years 10 Months- Team Leadership & Attendance
- Metrics & Customer Experience
- Managed secure financial operations at the MoneyCenter and Customer Service desk,
- Audited register tills, processed cash drops, and cleared alerts, maintaining a 99.8% accuracy rate on daily financial balancing.
Front Receptionist, Accounts Payable, Merchandise
3 Years 10 Months- Tracked monthly vendor statements and paid invoices in a timely manner, ensuring accuracy
- Answered a high volume of calls using a four-line system, transferring calls to the appropriate departments when necessary to improve communication
- Maintain daily log books to track each person who signs in and out of the building
- Implement and improve filing and retrieval systems, improving office workflows and efficiencies
- Track inventory and establish auto deliveries, while maintaining proper supply levels
- Create a clean and welcoming reception area and visitor lobby to improve client satisfaction
Education
Skills
Leadership
Retail Management
Customer Satisfaction
Inventory Control
Team Building
Strategic Planning
Sales Analysis
Staff Training
Timeline
Event Worker
Local 14
06.2026 - CurrentRead More
Spark Driver
Owner
10.2022 - CurrentRead More
Front End Team Lead
Walmart
09.2013 - 07.2022Read More
Front Receptionist, Accounts Payable, Merchandise
Integrated Liner Technologies
11.2007 - 09.2011Read More
Ravena Coeymans Selkirk
Read More