Saul Ramirez
Richmond,CA
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at Hog Island Oyster Co. Excelled in multitasking and cocktail creation, enhancing guest satisfaction and sales through expert menu knowledge and upselling techniques. Demonstrated strong leadership as Bar Lead at Kaiyo, significantly improving operational efficiency. Skilled in scheduling and quality control, committed to excellence and team success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Hog Island Oyster Co
02.2014 - Current
- High volume setting, multi tasking and keeping guests happy is key while being able to turn tables in a timely manner.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Being able to serve/ bartend allows me to jump into two positions where ever needed.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bar Lead
Kaiyo Rooftop/ Kaiyo Restaurant
02.2022 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Streamlined bar operations by revising standard operating procedures for greater efficiency and consistency.
- Worked closely with management and beverage director on new creation of cocktails.
- Help maintain low pour costs between Kaiyo Rooftop and Restaurant.
- Making sure Bar Team's needs are all met and felt supported on every shift.
Server/ Bartender
Sens Mediterranean
06.2016 - 02.2022
- Worked at Sen's between June 2016- April 2018 after the pandemic came back between August 2020- February 2022
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Improved dining experience by providing prompt, attentive service to guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Server
Puccini and Pinetti
10.2010 - 02.2014
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Busser/ Runner
Bernal Star
08.2007 - 05.2011
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
High School Diploma -
June Jordan School For Equity
San Francisco, CA05-2006
Skills
- Scheduling
- Cocktail creation
- Portion Control
- Hiring standards
- Multitasking
- Menu development
- Sales Planning
- Quality Control
Certification
- RBS Training Certification
- Food Handlers Certificate
- Sexual Harassment Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bar Lead
Kaiyo Rooftop/ Kaiyo Restaurant
02.2022 - Current
Server/ Bartender
Sens Mediterranean
06.2016 - 02.2022
Server/ Bartender
Hog Island Oyster Co
02.2014 - Current
Server
Puccini and Pinetti
10.2010 - 02.2014
Busser/ Runner
Bernal Star
08.2007 - 05.2011
- RBS Training Certification
- Food Handlers Certificate
- Sexual Harassment Training
High School Diploma -
June Jordan School For Equity
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