Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saul Rodriguez

Summary

Continuously striving for better results in whatever role I take on. Experienced in customer focused roles and guaranteeing customer satisfaction. Excellent reputation for going above and beyond calls to action. Individual who works well in a team as well as independently.


Overview

13
13
years of professional experience

Work History

Sales Administrator

International Motors Inc.
09.2022 - Current
  • Processed incoming Special Pricing Authorizations(SPA's) for a designated sales region.
  • Managed and maintained a queue that held all SPA's.
  • Collaborated cross-functionally with different sales support departments to ensure the highest probability of winning orders.
  • Thoroughly investigated each deal to understand the customers true needs and wants.
  • Expert across our three pricing segments(Retail, Government, and Truck Equipment Manufacturers)
  • Held open discussion meetings with dealer sales representatives & our internal sales teams.
  • Provided pricing recommendations based on our new customer and year over year guidelines.
  • Subject Matter Expert in all export related deals.
  • Created PowerBi tables & data to recommend pricing changes to our current Truck Equipment Manufacturer's matrices.
  • Created a new hub to house all our current processes, and training material for our new hires.
  • Onboarded new hires and provided training.

Repair Advocate

Navistar International Corp.
05.2018 - 09.2022
  • Used Microsoft Office products daily;
    -Word
    -Excel
    -PowerPoint
    -Outlook
  • Provided tier 1 diagnostics steps per Fault Code Action Plans and iKnow articles to dealers
  • Influenced dealers to repair unit within a 24 to 48 hour time frame with all new product using company's case file system
  • Followed & executed FCAPS(Fault Code Action Plans)
  • Executed A26 SOP in every situation
  • Organized my daily workload using Macros
  • Contributed ideas to team meetings in regard to striving for better results
  • Recognized by peers, team leads, and department head to a be top performer based on our daily activity log
  • Used by managers to train new employees in onboarding processes
  • Lead daily customer meetings for one of the company's biggest client
  • Gathered, and presented information using Excel Macro to collaborate with team leads, and directors to find resolutions to road blocks
  • Maintained good relationships, and communication between sellers, owners, and provider
  • Prioritized workload to insure quality and care given to appropriate customers at appropriate times
  • Demonstrated great diligence by investigating each unit's particular needs
  • Proved great determination by exercising all avenues to influence a better experience to the customer
  • Showed strong quick decision-making skills by adjusting part orders based off of the company's resources
  • Contacted, and worked with company's suppliers to ensure parts are expedited and arrive within a reasonable time frame
  • Demonstrated flexibility with internal departments to ensure customer's needs are fulfilled in the expected time frame
  • Maintained a good relationship with the company's field team via email, and/or phone call
  • Located part numbers from multiple databases

Sales Consultant

The Honda Superstore Of Joliet
02.2016 - 06.2018
  • Organized and collected all documents required by the loaning agencies of the dealer
  • Maintained customer relationships via phone, and email
  • Demonstrated keen customer service with trouble-shooting of their vehicle
  • Taught product knowledge to fellow colleagues as well as customers
  • Arranged and organized customer's service appointments
  • Discussed vehicles diagnosis at dealerships service department with customer
  • Gave brief descriptions of vehicle's needs to the customer in both Spanish and English
  • Reviewed and provided comments on the adequacy of documents and took necessary steps to solve deficiencies
  • Provided onsite training
  • Prepared correspondence, accounting, and financial documents for analysis for management team
  • Monitored multiple databases for an organized company inventory
  • Trained in the "Steps to the Sale" to insure customer's feel accommodated to
  • Trained to deal with agitated customers and insure their satisfaction 100% of the time
  • Provided assistance to my colleagues on their accounts
  • Maintained a positive attitude/work atmosphere

Entry Level Framer

Northwestern Construction
05.2015 - 02.2016
  • Planned and executed building houses from the ground up
  • Aided my foreman in any task while also learning the tricks of the trade
  • Supplied and moved materials for my co-workers to facilitate and expedite building procedures
  • Transferred material from one job site to another

Picker/Stocker

Advance Auto Parts
01.2014 - 04.2015
  • Handled and picked products and insured delivery to next department
  • Contributed to a clean and organized warehouse not only my work space but as well as others
  • Maintained an open eye for opportunities to boost teammate morale
  • Maintained a fast working/ accurate pace while carrying out my tasks in a organized manner
  • Familiarized myself with small and big automotive products and functions

Flooring Apprentice

Floorology
05.2013 - 01.2014
  • Swept, scraped and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
  • Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
  • Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.
  • Secured new or existing tack strips around flooring space to attach edges of new carpet.
  • Worked with different adhesives to join foundation, flooring and wall materials.
  • Operated hand tools and machines to cut material and achieve proper fit around obstructions.
  • Used power wet saws and tile cutters to cut tiles to specifications for projects.
  • Spread grout between joints, and removed excess materials and smoothed finishes for professional look.

Customer Service Representative

Figis
11.2012 - 06.2013
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated and corrected customer profiles to ensure fast and accurate delivery.
  • Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.

Education

High School Diploma -

American School of Correspondence
Lansing, IL
2014

High School Diploma - undefined

Spencer High School
Spencer, WI
2014

Skills

  • Financial management
  • Bilingual in English and Spanish
  • Strong verbal and written communication
  • Strong presentation abilities
  • Proficient in problem solving
  • Skilled in maintaining customer communication
  • Expert in relationship management
  • Strategic planning
  • Sales professional
  • Lease expert
  • Effective prioritization and scheduling
  • Leadership and teamwork
  • Proficient in Microsoft Office Suite: PowerPoint, Outlook, Excel, Word, Power BI, Teams, One Note
  • Strategic negotiation skills
  • Aftermarket support

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Sales Administrator

International Motors Inc.
09.2022 - Current

Repair Advocate

Navistar International Corp.
05.2018 - 09.2022

Sales Consultant

The Honda Superstore Of Joliet
02.2016 - 06.2018

Entry Level Framer

Northwestern Construction
05.2015 - 02.2016

Picker/Stocker

Advance Auto Parts
01.2014 - 04.2015

Flooring Apprentice

Floorology
05.2013 - 01.2014

Customer Service Representative

Figis
11.2012 - 06.2013

High School Diploma - undefined

Spencer High School

High School Diploma -

American School of Correspondence

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