Saul Teniente
Laredo,TX
Summary
Dynamic professional with extensive experience at the United States Post Office, excelling in customer relationships and organization. Proven ability in conflict resolution and safety protocols, ensuring a secure environment. Skilled in inventory management and merchandising, consistently enhancing operational efficiency and customer satisfaction. Committed to performance improvement and team collaboration.
Overview
8
8
years of professional experience
Work History
Licensed Barber
Self Employed
02.2022 - Current
- Provided personalized grooming services to diverse clientele, enhancing customer satisfaction and loyalty.
- Maintained sanitation and safety standards in all work areas to ensure compliance with health regulations.
- Utilized various barbering tools, including clippers and shears, for precision cutting and styling techniques.
- Consulted with clients on hairstyle preferences, offering expert recommendations based on individual features.
- Developed marketing strategies through social media platforms to attract new customers and promote services.
- Managed appointment scheduling efficiently, reducing wait times and optimizing client flow throughout the day.
- Participated in ongoing education opportunities to stay current with industry trends and enhance skillset.
- Increased client retention through exceptional customer service and building rapport with patrons.
- Enhanced customer satisfaction by providing personalized haircuts and styling services.
- Kept up-to-date on the latest industry trends, techniques, and tools by regularly attending workshops, trade shows, or webinars to ensure a competitive edge over other local barbershops.
- Answered incoming telephone calls and scheduled appointments for clients.
- Resolved guest complaints about service or style.
- Managed business customer service, responding to requests and concerns promptly.
Clerk
United States Post Office
03.2020 - 02.2023
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Answered questions about store policies and concerns to support positive customer experiences.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints effectively, ensuring satisfaction with postal services.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
Night Stocker
H-E-B
01.2020 - 03.2020
- Supported promotional plans by updating signage with price changes.
- Unloaded arriving product stock and moved to store display areas.
- Moved and lifted heavy loads of merchandise using Manual jack.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Located needed merchandise in inventory using a manual jack and placed on skids for transport to shelves.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
- Assessed shelves in groceries department to determine which items to replenish or reorder.
- Completed physical inventory counts each 1-2 hours.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Stocked merchandise each 8 hours, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Checked aisles and areas for spills or any issue and notified supervisor and maintenance for quick clean-up.
Correctional Officer
The Geo Group. Inc.
11.2018 - 09.2020
- Oversaw 1100 inmates in correctional residential facility setting.
- Maintained custody and control of 1100 inmates housed in federal security unit.
- Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.
- Established healthy relationships and maintained professional boundaries with resident offenders correctional institution.
- Received and inspected property and funds from visitors on behalf of designated inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Cleaned holding areas regularly to prevent spread of disease or infection.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Trained for potential escapes and searches for escaped inmates.
- Searched building and grounds, living quarters and work areas for contraband.
- Physically restrained detainees when disturbances required physical intervention.
- Directed activities of inmate crews working on maintenance and operation projects.
- Arranged for medical and dental care of detainees.
- Supervised inmates clearing debris from hallways and housings.
- Conducted routine and emergency head counts.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Delivered inmates to work sites and returned safely by following protocols.
- Trained to captured escaping inmates by following procedures to ensure safety.
- Determined and assigned inmates to appropriate housing.
- Addressed inquiries from staff, inmates and visitors to resolve concerns.
- Issued cleaning supplies, comfort items, laundry and all basic meals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Identified facility openings and designated inmates to housing units.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
Crew Member
Whataburger
07.2018 - 11.2018
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Maintained high levels of productivity by efficiently cleaning and washing grill equipment.
- Grilled burgers in a timely manner in order to provide customer satisfaction.
- Communicated daily with superiors in order to stay up to date with relevant policies, offers, and protocols.
Vehicle Detailer
Aqua Express Auto Wash
04.2018 - 07.2018
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Interacted face-to-face with customers to understand vehicle detailing needs and ensure quality satisfaction.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Reported any customer-oriented issues immediately to the supervisor on shift for swift assistance and resolution.
- Worked with the supervisor on shift to resolve any issues, improve operations, and provide exceptional customer service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with customers to understand requirements and provide exceptional service.
Education
High School Diploma - undefined
United High School
Laredo, TX2018
Skills
- Suicide prevention training
- Inmate behavior modification tactics
- Surveillance
- Safety and security-oriented
- Conflict resolution skills
- Emergency response
- Search and seizure procedures
- Team-oriented
- Self-defense techniques
- Merchandising
- Customer relationships
- Cleaning procedures
- Merchandising expertise
- Organization
- Performance improvement
- Data entry
- Active listening
- Customer service
- Basic accounting
- Bookkeeping
- Listening skills
- Problem-solving
Timeline
Licensed Barber
Self Employed
02.2022 - Current
Clerk
United States Post Office
03.2020 - 02.2023
Night Stocker
H-E-B
01.2020 - 03.2020
Correctional Officer
The Geo Group. Inc.
11.2018 - 09.2020
Crew Member
Whataburger
07.2018 - 11.2018
Vehicle Detailer
Aqua Express Auto Wash
04.2018 - 07.2018
High School Diploma - undefined
United High School