Saul Valenzuela

• Monitored stock levels, reporting discrepancies to management for corrective action.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
• Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
• Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.
• Assisted in inventory management through accurate record-keeping of forklift operations and stock movement.

• Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
• Unloaded and stacked materials by raising and lowering lifting devices.
• Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
• Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
• Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
• Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.

• Operated forklift to transport materials across warehouse efficiently.
• Conducted routine inspections of equipment to ensure safety and compliance.
• Loaded and unloaded shipments, ensuring accurate placement in designated areas.
• Maintained accurate inventory records utilizing warehouse management systems.
• Collaborated with team members to streamline loading processes and improve turnaround time.
• Assisted in training new operators on safety protocols and operational procedures.
• Implemented safety measures that reduced incidents and improved overall workplace safety.
• Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.

Customer service representative

• Provided exceptional customer support through phone and chat interactions, resolving inquiries efficiently.
• Adapted quickly to new software tools and processes, enhancing service delivery effectiveness.
• Collaborated with team members to improve response times and customer satisfaction ratings.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.