Saul Castorena Jr.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.

Working in Barnes & Noble has allowed me to learn so much more about particular books customers were interested in and also by giving them recommendations on certain books I would read.

• Applying interpersonal and communication skills to up sell new products to customers
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Organized racks and displays to maintain visually appealing environments
• Calculated sales prices and total purchases, and processed cash or credit transactions
• Minimized loss by watching for and recognizing security risks and active theft
• Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.

I've also have gotten the opportunity to grow my experience working at Barnes & Noble by being cross-trained into being a barista after working for about 3 months

• Made and served specialty coffee and tea beverages
• Spoke to and interacted with new and regular customers
• Maintained clean and sanitized workstation and complied with health and safety guidelines, especially with COVID
• Learned about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality
• Thoroughly learned all drink and food preparations to offer customers detailed descriptions
• Minimized cross-contamination and infection risks by regularly cleaning and sanitizing equipment
• Connected with customers and gave each person positive experience to promote long-term loyalty
• Collaborated with store manager to meet sales and food waste goals
• Also managed inventory to keep enough product on-hand and implemented strategies to move nearly expired items
• Trained and oriented new employees to cafe policies and procedures.

• I've learned strong communication on a daily basis when on the sales floor by helping customers out with everyday needs for what they're shopping for
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Learned BOPIS and shipment in less than 2 months of working in Old Navy
• Provided accurate information to help customers quickly navigate the store and acquire items for purchase
• Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged customers and built connections to drive long-term sales
• Provided positive first impressions to welcome existing, new, and potential customers.
• Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
• Last year, on June 2018, I was chosen Brand Associate of the month for being a team leader, hard worker, and being so enthusiastic and friendly with customers.