Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Saumya Mahawar

Jabalpur

Summary

To work in an innovative environment that will provide me opportunities to grow with the company and effectively contribute towards the goals of the organization.

With a proven track record at EClinicalWorks, I streamlined support processes and mentored teams, enhancing efficiency and problem-solving skills. Expert in OOP, SQL, and server maintenance, I've driven system stability improvements and user experience enhancements, showcasing my technical proficiency and leadership abilities.

Overview

7
7
years of professional experience

Work History

Senior Technical Support Analyst

EClinicalWorks
05.2023 - Current
  • Streamlined support processes for increased efficiency and faster resolution times.
  • Developed comprehensive documentation for troubleshooting procedures, reducing training time for new team members.
  • Data handling within EMR, brief exposure to MySQL and MSSQL database.
  • Log Analysis : query performance monitoring.
  • Initiated root cause analysis investigations on recurring issues leading to long term resolutions that improved system stability.
  • Mentored junior team members in advanced problem-solving techniques, resulting in higher first contact resolution rates.
  • Established strong relationships with key stakeholders by delivering exceptional service during critical system outages or other high-impact incidents.
  • Provided remote support to global customers, addressing diverse technical needs across various industries.
  • Implemented innovative solutions to improve the overall user experience with company products.
  • Managed high-priority incidents, ensuring swift resolution and minimal downtime for clients.
  • Configured and tested new software and hardware.

Mentor Software Specialist

Eclinicalworks
04.2022 - 04.2023
  • Engage and track priority 1 issues, with responsibility for the timely documentation and resolution.
  • Administration and troubleshooting on Apache tomcat server, SQL servers, FTP servers.
  • Enhanced mentee performance by providing personalized guidance and support.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.

Senior Software Analyst

Eclinicalworks
06.2021 - 04.2022
  • Collaborated with cross-functional teams to ensure seamless integration of new features into existing systems.
  • Improved end-user experience through the design and implementation of intuitive user interfaces tailored to client needs.
  • Delivered high-quality documentation for both technical and non-technical audiences, facilitating better understanding of application functionalities across teams.
  • Contributed to the architecture design of scalable applications, enabling rapid growth in customer base without compromising stability or performance levels.
  • Enhanced software performance by identifying and resolving complex issues through thorough analysis.
  • Optimized software development processes by implementing Agile methodologies, reducing time-to-market for critical projects.
  • Mentored junior developers, fostering a supportive learning environment that accelerated skill development and career growth.
  • Reduced system downtime by proactively monitoring application performance and addressing potential issues before escalation.
  • Participated in software field testing to verify performance of developed projects.
  • Translated customer requirements into written use cases.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Software Specialist

Eclinicalworks
06.2018 - 04.2021
  • Identified and resolved critical software bugs, ensuring optimal system performance and reliability.
  • Conducted thorough market research to identify emerging trends and opportunities, informing future product development strategies.
  • Maintained up-to-date documentation for all software projects, enabling seamless team collaboration and knowledge transfer.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Bachelor of Engineering - Computer Science And Engineering

Hitkarini College Of Engineering And Technology
Jabalpur
06-2018

XII Borad - PCM

Christ Church Girls' S. S. School
Jabalpur
03-2014

Xth Board - PCM

Christ Church Girls' S. S. School
Jabalpur
03-2012

Skills

  • OOP Proficiency
  • C,C, Familiar with Java
  • MySQL, MSSQL, Familiar with Oracle
  • Data Management Techniques
  • Server maintenance
  • Advanced troubleshooting
  • Technical issues analysis
  • Troubleshooting and diagnosis
  • System testing

Accomplishments

    Awarded Rising Star for exceptional performance as Software Specialist.

    Awarded Rising Star as Mentor.

Timeline

Senior Technical Support Analyst

EClinicalWorks
05.2023 - Current

Mentor Software Specialist

Eclinicalworks
04.2022 - 04.2023

Senior Software Analyst

Eclinicalworks
06.2021 - 04.2022

Software Specialist

Eclinicalworks
06.2018 - 04.2021

Bachelor of Engineering - Computer Science And Engineering

Hitkarini College Of Engineering And Technology

XII Borad - PCM

Christ Church Girls' S. S. School

Xth Board - PCM

Christ Church Girls' S. S. School
Saumya Mahawar