Saumya Mahawar
Jabalpur
Summary
To work in an innovative environment that will provide me opportunities to grow with the company and effectively contribute towards the goals of the organization.
With a proven track record at EClinicalWorks, I streamlined support processes and mentored teams, enhancing efficiency and problem-solving skills. Expert in OOP, SQL, and server maintenance, I've driven system stability improvements and user experience enhancements, showcasing my technical proficiency and leadership abilities.
Overview
7
7
years of professional experience
Work History
Senior Technical Support Analyst
EClinicalWorks
05.2023 - Current
- Streamlined support processes for increased efficiency and faster resolution times.
- Developed comprehensive documentation for troubleshooting procedures, reducing training time for new team members.
- Data handling within EMR, brief exposure to MySQL and MSSQL database.
- Log Analysis : query performance monitoring.
- Initiated root cause analysis investigations on recurring issues leading to long term resolutions that improved system stability.
- Mentored junior team members in advanced problem-solving techniques, resulting in higher first contact resolution rates.
- Established strong relationships with key stakeholders by delivering exceptional service during critical system outages or other high-impact incidents.
- Provided remote support to global customers, addressing diverse technical needs across various industries.
- Implemented innovative solutions to improve the overall user experience with company products.
- Managed high-priority incidents, ensuring swift resolution and minimal downtime for clients.
- Configured and tested new software and hardware.
Mentor Software Specialist
Eclinicalworks
04.2022 - 04.2023
- Engage and track priority 1 issues, with responsibility for the timely documentation and resolution.
- Administration and troubleshooting on Apache tomcat server, SQL servers, FTP servers.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Senior Software Analyst
Eclinicalworks
06.2021 - 04.2022
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing systems.
- Improved end-user experience through the design and implementation of intuitive user interfaces tailored to client needs.
- Delivered high-quality documentation for both technical and non-technical audiences, facilitating better understanding of application functionalities across teams.
- Contributed to the architecture design of scalable applications, enabling rapid growth in customer base without compromising stability or performance levels.
- Enhanced software performance by identifying and resolving complex issues through thorough analysis.
- Optimized software development processes by implementing Agile methodologies, reducing time-to-market for critical projects.
- Mentored junior developers, fostering a supportive learning environment that accelerated skill development and career growth.
- Reduced system downtime by proactively monitoring application performance and addressing potential issues before escalation.
- Participated in software field testing to verify performance of developed projects.
- Translated customer requirements into written use cases.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Software Specialist
Eclinicalworks
06.2018 - 04.2021
- Identified and resolved critical software bugs, ensuring optimal system performance and reliability.
- Conducted thorough market research to identify emerging trends and opportunities, informing future product development strategies.
- Maintained up-to-date documentation for all software projects, enabling seamless team collaboration and knowledge transfer.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Engineering - Computer Science And Engineering
Hitkarini College Of Engineering And Technology
Jabalpur06-2018
XII Borad - PCM
Christ Church Girls' S. S. School
Jabalpur03-2014
Xth Board - PCM
Christ Church Girls' S. S. School
Jabalpur03-2012
Skills
- OOP Proficiency
- C,C, Familiar with Java
- MySQL, MSSQL, Familiar with Oracle
- Data Management Techniques
- Server maintenance
- Advanced troubleshooting
- Technical issues analysis
- Troubleshooting and diagnosis
- System testing
Accomplishments
Awarded Rising Star for exceptional performance as Software Specialist.
Awarded Rising Star as Mentor.
Timeline
Senior Technical Support Analyst
EClinicalWorks
05.2023 - Current
Mentor Software Specialist
Eclinicalworks
04.2022 - 04.2023
Senior Software Analyst
Eclinicalworks
06.2021 - 04.2022
Software Specialist
Eclinicalworks
06.2018 - 04.2021
Bachelor of Engineering - Computer Science And Engineering
Hitkarini College Of Engineering And Technology
XII Borad - PCM
Christ Church Girls' S. S. School
Xth Board - PCM
Christ Church Girls' S. S. School
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