Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Saumya Uttam

Fairfax,Virginia

Summary

Highly-motivated, hardworking and reliable with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

26
26
years of professional experience

Work History

Cake Decorator

Great American Cookies
Fairfax, Virginia
09.2023 - Current
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Rolled and kneaded dough in preparation for cutting and shaping.
  • Cleaned work area after completing each project for sanitation purposes.
  • Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
  • Assisted customers in selecting appropriate cake designs for their events.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Inspected all bakery products and removed any found to possess defects.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Ensured all tools were sanitized prior to beginning each project.
  • Handled cash, credit card and check transactions.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Met with customers to discuss needed bakery items and take orders.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Set ovens to appropriate temperatures to pre-heat.
  • Troubleshot any issues that arose during the cake decorating process.
  • Coordinated supplies, placed orders and managed stock on hand for bakery.
  • Completed day-to-day duties accurately and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.

Sales Coordinator, IT

Logic ERP Solutions Pvt Ltd.
Delhi, India, New Delhi, India
06.2019 - 02.2023
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
  • Demonstrated product features to align with customer needs.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Delegated work to staff, setting priorities and goals.
  • Performed follow-up calls with customers after each sale was completed.
  • Produced marketing collateral for use with prospective clients and designed brochures and presentations highlighting product features.
  • Created successful strategies to develop and expand customer sales.
  • Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
  • Used Point of Sale register system to complete transactions.
  • Managed daily operations, client relations and IT.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Used CRM database to track referral and appointment data.
  • Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
  • Developed long-term partnerships with lucrative business customers.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Managed 5 employees.
  • Built lasting client relationships by organizing and planning sales events.
  • Supported sales team by delivering current territory sales data and costing information.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Sales Assistant, Personal Products

VIJohn Healthcare Products LLP.
Delhi, New Delhi, India
07.2017 - 05.2019
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Analyzed customer feedback data to identify areas of improvement within the store's services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Engaged in sales-oriented discussions to determine customer pain points.
  • Maintained records related to sales for store management.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Interpreted and explained work procedures and policies to brief staff.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Organized and maintained filing systems for sensitive documents.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Prepared detailed reports and presentations for executive staff.
  • Compiled data from multiple sources into spreadsheets or databases for analysis.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
  • Recruited, interviewed and selected employees to fill vacant roles.

Elementary School Teacher

Happy Kids Public School
Madhya Pradesh, Madhya Pradesh, India
03.2006 - 09.2015
  • Encouraged creativity by giving students choices in learning topics and methods.
  • Delivered educational after-school activities for groups of students to improve learning potential outside of classroom.
  • Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
  • Devised lesson plans in alignment with state curriculum standards and created balanced instructional programs, demonstrations and work time to meet educational and instructional goals.
  • Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
  • Arranged field trips as tool to provide students with real-world experiences.
  • Planned special events such as assemblies, holiday celebrations.
  • Utilized technology to enhance teaching methods and student engagement.
  • Created classroom environment that was conducive to learning, including establishing rules and procedures.
  • Involved parents in student education by cultivating strong relationships.
  • Administered and graded class tests to evaluate student progress and comprehension.
  • Maintained positive classroom culture through behavior management techniques.
  • Instructed students individually and in groups using varied teaching methods.
  • Encouraged creativity among students by providing them with open-ended tasks.
  • Assessed students' progress through formal and informal tests, quizzes, assignments, and observations.
  • Implemented multiple methods to improve student educational success.
  • Created safe, nurturing environment of trust and respect.
  • Administered tests and assessed results to evaluate student understanding of material.
  • Handled challenging classroom behaviors with positive and affirming techniques.
  • Maintained accurate records of student attendance and grades.
  • Pursued positive methods to correct student behavior, delivering constructive feedback upon improvement.
  • Maintained safe, clean and organized classroom environment.
  • Used technology to drive instruction and maximize student achievement.
  • Provided guidance for students in developing problem-solving skills.

Project Manager, Import/Export Manager

Lashowa Overseas Pvt. Ltd.
Delhi, LashowaVIJohnNew Delhi, India
04.1998 - 01.2003
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Created and implemented processes to ensure successful completion of projects.
  • Processed payments for imports and exports including duties and taxes as applicable.
  • Negotiated with vendors for cost-effective shipping solutions.
  • Coordinated daily transfer shipments with proper documentation logs.

Education

CCNA Diploma - Computer Networking And Telecommunications

NIIT
Madhya Pradesh, India
05-2016

Bachelor of Arts - Humanities

School of Learning And Continuing Education
Delhi University, India
05-1998

1 Year Diploma - Computer Applications

DICS
Delhi, India
11-1996

Skills

  • Food Handling Safety
  • Cake Decoration
  • Quality Control
  • Knowledge of Raw Materials
  • Social Media Promotion
  • Quality Control Analysis
  • Stock Rotation
  • Production and Processing
  • Coaching Skills
  • Sales Reporting
  • Customer Communication
  • Schedule Management
  • Report Generation
  • Lead Generation
  • Data Entry
  • Prospecting Skills
  • Analytical Thinking
  • Issue Resolution
  • Activity Implementation
  • Assignment Grading
  • Clerical Support
  • Attendance Tracking
  • Classroom Support
  • Study Skills Development
  • Behavior Modeling
  • Student Tutoring
  • Cleaning and Sanitizing
  • Early Childhood Education
  • Complex Problem-Solving
  • Setting up Activities
  • Tutoring Students
  • Grading Homework and Tests
  • Classroom Management

Affiliations

  • Participated in college level beauty contest and won 2nd Prize.
  • Judged regional level sports competition.

Languages

English
Professional
Hindi
Native/ Bilingual
Urdu
Professional
Punjabi
Full Professional

Timeline

Cake Decorator

Great American Cookies
09.2023 - Current

Sales Coordinator, IT

Logic ERP Solutions Pvt Ltd.
06.2019 - 02.2023

Sales Assistant, Personal Products

VIJohn Healthcare Products LLP.
07.2017 - 05.2019

Elementary School Teacher

Happy Kids Public School
03.2006 - 09.2015

Project Manager, Import/Export Manager

Lashowa Overseas Pvt. Ltd.
04.1998 - 01.2003

CCNA Diploma - Computer Networking And Telecommunications

NIIT

Bachelor of Arts - Humanities

School of Learning And Continuing Education

1 Year Diploma - Computer Applications

DICS

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Saumya Uttam