Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saunceia Zeigler

Stockton,CA

Summary

Looking to obtain a position where experience and skills can contribute to the success of the organizational team

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Surgical Technology

Kaiser
08.2011 - Current
  • Enhanced patient safety by maintaining a sterile environment and adhering to strict protocols.
  • Assisted in complex procedures for optimal patient outcomes and reduced recovery time.
  • Ensured proper care through meticulous cleaning, sterilization, and maintenance processes.
  • Handled high-pressure situations calmly and efficiently, contributing to successful completion of processes
  • Participated in ongoing professional development opportunities, staying current on best practices within the field of surgical technology.
  • Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
  • Performed inventory management duties for the room supplies, ensuring adequate stock levels at all times.
  • Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
  • Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
  • Positioned patients and set up drapes to create comfortable surgical environment for patients.

Delivery Driver

Amazon
03.2021 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries and returns of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.

Customer Service Representative

Shopter LLC
01.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Payment processing
  • Cashier

Education

Associate of Science - Surgical Technology

High Tech Institute
Sacramento, CA
01.2000

High School Diploma -

East Union High School
Manteca, CA
08.1996

Skills

  • Customer Service
  • Product Restocking
  • Order Fulfillment
  • Delivery Scheduling
  • Customer Focus
  • Payment Processing
  • Cash Handling
  • Cash Register Operation
  • Cleaning and Sanitizing
  • Reliability and Punctuality
  • Teamwork and Collaboration
  • Professionalism and Courtesy

Certification

BLS Certified in Adult, Child and Infant

Timeline

Customer Service Representative

Shopter LLC
01.2023 - Current

Delivery Driver

Amazon
03.2021 - Current

Surgical Technology

Kaiser
08.2011 - Current

Associate of Science - Surgical Technology

High Tech Institute

High School Diploma -

East Union High School

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Saunceia Zeigler