Andrew Saunders

• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Strengthened communication skills through regular interactions with others.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Monitored automated build and continuous software integration process to drive build/release failure resolution.
• Wrote code and supported architecture in high-throughput systems.

• Analyzed department and job-related functionality requirements to align technology priorities with business needs.
• Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
• Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
• Redesigned and configured Point of Sale systems across three locations organizing over 750 menu options, for speed of access and use.
• Supported implementation of warehouse management system software applications to enable centralized management of tasks.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow

• Authored wide-ranging roadmaps, determining how technology would be integrated into business operations for maximum return on investment (ROI).
• Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
• Analyzed department and job-related functionality requirements to align technology priorities with business needs.
• Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
• Recruited high-caliber development personnel, prioritizing candidates with history of helping employers execute business goals by exceeding expectations.

• Created patches and solutions to fix bugs in existing applications.
• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
• Planned and implemented complex internet and intranet applications on multiple platforms.
• Developed programs to integrate and update software products and improve system compatibility.
• Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
• Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 50 users.
• Conducted testing and troubleshooting for various software remotely and onsite for 10 server sets to maintain operational readiness.
• Determined compatibility with various software by developing modification and integration programs.
• Kept software licenses current for computers and mobile devices.
• Automated nightly batch using Active Batch scheduler and created nightly jobs for database backups.
• Monitored networks and network devices to resolve technical problems quickly.

Managed infrastructure for AWS Elastic Beanstalk Ruby and Java based web apps backed by Linux, MySQL, and Redis. Integrations with Solarwinds, GitHub, TravisCI, PaperTrail and many more. Projects completed include migrating MYSQL 5.7 to 8, setup and configuring structured logging, usage monitoring and identity access management, Vault deployment, alerting and metrics dashboard creation. Managed four individuals for customer support and ongoing training across several database platforms; MySQL, MSSQL, Postgres, etc. Led individualized training for business team members to improve SQL skills using raw SQL queries and through analytics tools. Created and improved vendor relationships to facilitate cost savings, and development increases. Worked along side long time customers to demo/beta test new features and functions.

• Managed and mentored several individuals in various roles to improve their technical proficiency with our platform.
• Scheduled individual availability for Technical Support team members and assets as it aligned with company and customer needs.
• Built relationships with several vendors and clients to increase product development time lines and decrease cost to company.
• Wrote and maintained custom scripts to increase system efficiency and performance time.
• Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting 50 users.
• Managed use of various types of databases and configured, installed and upgraded new ones.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
• Managed and monitored all installed systems for highest level of availability.
• Saved over $50,000 by implementing cost-saving initiatives that addressed long-standing problems.

Promoted customer needs and support, through implementation of product services with care, and focus on team solutions. Led team of six individuals from different company divisions focusing on improvements to customer facing sales site. Managed improvements to content, layout, and function. Showed increase in sales to particular products. Projects completed, include implementation of email templates for communication, finalization of Node.js and Angular.js product demo, update and configuration of marketing website. In addition to configuration for sales portal for new products.

• Led team of peers working on refining sales website which led to increase in usability and sales.
• Led project that streamlined cross departmental editorial site access to manage individual portions public facing website.
• Increased time to delivery on new sales products to public.
• Engaged in tool and process improvements to streamline customer success activities and services.
• Developed and executed solutions to customer needs and drivers through hands-on engagement.
• Reviewed all customer inquiries to understand project scope while managing internal disciplines to compliantly respond.
• Recommended changes, improvements or deletions in products according to customer feedback.
• Provided technical troubleshooting and problem solving for clients with installed equipment/system issues.
• Identified sales opportunities by assessing environment and devising and implementing winning strategy.
• Managed technical integration, systems engineering program management, customer support and program management.
• Resolved technical configuration problems, improved operations and provided exceptional client support.
• Handled 10-50 calls/emails per day to address customer inquiries and concerns.

Analyzed current application configurations for optimization and server health. Improved server health and functions. Led team to optimize EDI performance through CLEO platform. Trained and managed three individuals on advanced configurations of CLEO platform. Performed ongoing training for TSQL, GO, .Net/C programming language logic and theory. Led Microsoft Dynamics API installation and team development of custom application. Projects completed included, 24/7 alert monitoring on all essential applications and services, 100% improvement on uptime and recovery time, business analytic dashboards for realtime data on application performance and fleet communication issues.

• Educated and trained five employees on new technologies through presentations and individual support.
• Led team to develop custom Microsoft Dynamics API integration using GO and .Net.
• Led EDI team to increase efficiency of Cleo 4 software deployment.
• Supported software integration and implemented maintenance enhancements to bolster product development cycle.
• Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
• Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
• Maximized proficiency in Cleo and Microsoft Dynamics to prepare and present technical reports and effectively support cross-functional teams.
• Enhanced real-world system operation by standardizing production and field installation processes.
• Drove operational improvements which resulted in savings and improved profit margins.

Main point of contact for entire company IT infrastructure, and head of technical support. Directly supervised and mentored four individuals, additionally supervised overall support requirements for six customer facing call center representatives. Responsibilities included server life cycle, hardware replacement, migration to AWS cloud infrastructure, technical documentation, creation of scripts for call center employees, ongoing training for individualize development/mentorship. Projects completed securing systems to individualized credentials and minimal need access. Deployed two full network build outs for existing and new locations. Implemented full deployment of Foreman (Puppet/Ansible) for server management, along with Icinga2 for monitoring and alerting.

• Managed four individuals to meet corporate goals, and uptime requirements.
• Supervised technical application of software for customer service representatives.
• Created documentation and scripting to support training and ongoing support initiatives.
• Planned and implemented networking and server changes to meet business budgets and needs.
• Reviewed and analyzed security logs to determine and alleviate network threats.
• Performed root cause analysis to provide resolutions for production issues.
• Collaborated with clients to determine need and devise appropriate software and hardware solutions.
• Automated tasks to reduce labor costs and increase productivity.
• Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting 300 users.
• Provided actionable improvements to software and hardware performance.
• Identified and corrected network conflicts, increasing network communication speeds by 100%.
• Maintained 98% uptime by carefully designing HA and Collocated disaster recovery solutions.