Summary
Overview
Work History
Education
Skills
Puzzles and strategy games, DIY projects or home improvement, Learning new software
Timeline
Generic

TONI PTTMAN

Shorewood,IL

Summary

Accomplished Lead Supervisor at United Parcel Service, UPS, with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in team management and problem-solving, successfully implemented process improvements and fostered a culture of safety and productivity. Expertise in remittance processing systems and motivational techniques has significantly contributed to achieving company goals.

Overview

2
2
years of professional experience

Work History

Lead Supervisor

United Parcel Service, UPS
  • Oversaw daily operations of a warehouse team, ensuring efficient package handling and delivery.
  • Managed staff scheduling, performance reviews, and training.
  • Implemented process improvements to increase productivity and reduce errors.
  • Instructed employees on proper cleaning and sanitation of equipment and surfaces.
  • Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
  • Educated workers about proper safety procedures to prevent accidents and injuries.
  • Collaborated with cross-functional teams on various initiatives to optimize operational performance across departments.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers

Customer Service Representative

Exelon Corporation
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers with billing inquiries, service requests, and account management.
  • Resolved customer complaints and escalated complex issues as needed.
  • Maintained a high level of customer satisfaction.

Laborer / Infrastructure

Chicago Transit Authority, CTA
05.2022 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.

Education

Some College (No Degree) - Business Management

Chicago State University
Chicago, IL

High School Diploma -

Maria Catholic High School
Chicago, IL

No Degree - Certified Medical Assistant (CMA)

Everest College
Evergreen Park
06.2008

Skills

  • Team Management
  • Motivational Techniques
  • Priority management
  • Remittance processing systems & equipment
  • Payment processing & accounting software
  • Server management & maintenance tools
  • Remittance Processing & Exception Resolution
  • Payment/Cash Processing & Accounting
  • Production Operations & Systems Management
  • Customer Billing & Payment Systems
  • Staff Leadership & Development
  • NACHA & PCI Compliance
  • Server Maintenance & Management
  • Customer Service & Relationship Building
  • Troubleshooting & Problem Solving
  • Advanced proficiency in MS Outlook, Excel, Word, PowerPoint, MAC OS
  • Communcation

Puzzles and strategy games, DIY projects or home improvement, Learning new software

DIY PROJECTS:  I enjoy DIY projects and home improvement, which has taught me valuable skills like problem-solving, resourcefulness, and attention to detail.  These skills directly translate to my work, where I often need to troubleshoot complex issues and find creative solutions to ensure customer satisfaction.  



LEARNING NEW SOFTWARE  AND TECHNOLOGIES:  I have a passion for learning new software and technologies. This keeps me adaptable and helps me quickly grasp new systems and processes, which is crucial in the ever-evolving field of remittance processing.


PUZZLES and STRATEGY GAMES:  I'm an avid fan of puzzles and strategy games. They challenge me to think critically, analyze situations from different angles, and develop effective strategies - all of which are essential for resolving remittance exceptions and providing excellent customer service.


Timeline

Laborer / Infrastructure

Chicago Transit Authority, CTA
05.2022 - Current

Lead Supervisor

United Parcel Service, UPS

Customer Service Representative

Exelon Corporation

Some College (No Degree) - Business Management

Chicago State University

High School Diploma -

Maria Catholic High School

No Degree - Certified Medical Assistant (CMA)

Everest College

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TONI PTTMAN