Saundra Adams
Buffalo,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Peacemaker
Back To Basic Ministries
09.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Library Student Assistant
Brant &Stratton College
09.2013 - 05.2015
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Assisted patrons with locating resources for their research and educational needs, enhancing their overall library experience.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Supported librarians in collection development by identifying outdated or damaged materials for removal or replacement.
Customer Service Representative
Home Depot
03.2011 - 08.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Smartline
05.2008 - 04.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Applied Science - Medical Assistant
Bryant And Stratton College -
Buffalo, NY05.2015
Skills
- Troubleshooting
- MS Office
- Active Listening
- Verbal Communication
- Public Speaking
- Supervision and leadership
- Cultural Awareness
- Relationship Building
- Calm Under Pressure
Timeline
Peacemaker
Back To Basic Ministries
09.2023 - Current
Library Student Assistant
Brant &Stratton College
09.2013 - 05.2015
Customer Service Representative
Home Depot
03.2011 - 08.2013
Customer Service Representative
Smartline
05.2008 - 04.2011
Associate of Applied Science - Medical Assistant
Bryant And Stratton College -
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