Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Saundra Allen

1327 Saint Louis Ave Cambridge,OH

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Resourceful Processing Team Lead known for high productivity and efficient task completion. Skilled in workflow optimization, quality control procedures, and team management. Excel at communication, leadership, and problem-solving to enhance team performance and meet processing objectives.

I enjoy seeing growth in the companies I work with, I view change with a welcoming attitude.

I feel sales is at the heart of all companies. Whether that is customer service, selling yourself or the product you represent. There is not growth without some sort of sell.

I find sales and customer service as a challenge and a motivation to do my best work.

I take pride in doing the best work I can do and enjoy the rewards that come along with it.

Thank you

Overview

11
11
years of professional experience

Work History

Consumer Loan Processing Team Lead

Peoples Bank
845 Wheeling Ave Cambridge, Ohio
08.2019 - Current
  • Act as a liaison between the processing team and other departments within the organization. I regularly meet with the Consumer Credit Department, the Title Department, Loan Operations, and retail associates.
  • Develop processes for improving efficiency within the processing team. Along with helping retail associates enter the needed information that is required for complete closing documents.
  • Researched, tested and verified proper functioning of software patches and fixes. While working with the Platform Support Department.
  • Collaborate with other departments to develop strategies for streamlining operations across the organization. I have been asked to contribute to monthly banker meetings for question-and-answer discussions concerning direct vehicle applications, and personal loan applications.
  • Train new processing staff members in company policies, procedures, and systems.
  • Developed and implemented process improvements to increase efficiency. I create processing procedures for the consumer loan processors, which are then attached to the Intranet.
  • Troubleshoot technical issues that arise during the course of normal operations. I do this by working with loan operations when loans will not book to IBS. Resolve and create corrected loan documents.
  • Trained staff on new technologies and software applications. Most recently, with the installment of the Meridianlink Modern system.

Assistant Float Manager

Northwest Bank of PA
Pittsburgh Road Butler , PA
06.2014 - 08.2019
  • Traveled regularly between different locations within the Pittsburgh North region, such as Sewickley, Wexford, Kittanning, Zelienople, Cranberry, Valencia, and my home office in Butler, PA.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Ensured compliance with company standards, regulations, laws, and safety rules throughout the entire Northern Pittsburgh area.
  • Developed and implemented marketing plans for the North region. I led the monthly Northwest at Work Banker meeting in order to develop strategies for business calls and bank-at-work site development.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Established strong relationships with local businesses within each Northern Pittsburgh region. I accompanied business bankers on calls that were outside of my sales number.
  • Resolved customer complaints and disputes within the North region.
  • Conducted regular meetings with regional sales teams to review performance and set goals.
  • Organized events to promote products and services in the North region. I was able to help arrange Realtor luncheons to promote Northwest Bank Mortgage Products.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

Management / Marketing - Business Management

Dubois Business College
DuBois, PA
03-2004

Skills

  • Strong Bz sales background 1998 with Sysco food Service
  • Outside sales continued when I received my Life and Health insurance license for both the state of PA and Ohio 2002 With Aflac Insurance and Western Southern in 2013
  • Prospecting business-to-business outside sales opportunities
  • Sales demonstration
  • Sales strategy development
  • Customer relationship building
  • Complaint handling
  • Customer care
  • Follow-up communications
  • Referral marketing
  • Networking
  • Sales management

Affiliations

  • I volunteer at the Ronald McDonald House of Central Ohio
  • I am a member of the Junior Woman's League of Barnesville Ohio

Accomplishments

  • Most recently I was one of the Roxie Award recipients for 2024 at Peoples Bank. Which was a great honor.

Timeline

Consumer Loan Processing Team Lead

Peoples Bank
08.2019 - Current

Assistant Float Manager

Northwest Bank of PA
06.2014 - 08.2019

Management / Marketing - Business Management

Dubois Business College

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Saundra Allen