Saundra Batalgia
Forest Grove,OR
Summary
Solution-focused administrative professional with ten plus years of experience in office administration, telephone and face-to-face customer service. A background in supply chain management, troubleshooting, dispatching, and customer care. Passionate about teamwork, meeting goals, exceeding expectations, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to exceed expectations in a position that offers a long-term and successful career.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher
Metro West Ambulance
08.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of patients.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Maintained high levels of confidentiality and discretion with sensitive information.
Non-Emergent Call Taker/Dispatcher
Life Flight Network
10.2022 - 07.2024
- Ensure timely and accurate scheduling of medical transport in the Portland Metro area
- Triaged incoming calls, collected pertinent information, and prioritized transport according to urgency and importance
- Monitored routes and status of ground crew members (EMT and Paramedics) to coordinate and prioritize their schedule
- Dispatch and communicate via two-way radio system with crews
- Provided information regarding transport, ETAs, departures and arrivals, traffic and any other unforeseen circumstances
- Navigate multiple and complex data systems to research and record information in compliance with policies
- Knowledgeable in Microsoft Excel, Outlook, Teams and other various programs
- Maintain accurate records of transport, schedules and driver assignments
- Collaborate with drivers and clients to resolve unexpected challenges during transport
Patient Relations Representative
Providence Medical Group
10.2020 - 10.2022
- Provide excellent customer service and serve as a first point of contact to patients or visitors in person or by phone
- Operate multi-line telephone systems, route calls and respond to general inquiries
- Register patients, update demographics and insurance information
- Liaison between patients and their medical home team
- Efficiently schedule appointments, assist with triaging, answer questions and help resolve conflict
- Review charts and adjust daily provider schedules to ensure accuracy in scheduling and visit preparedness
- Facilitated communication between providers and clinic staff to ensure a smooth operational flow
- Help facilitate medication orders, coordinate specialist referrals and medical records
- Sort incoming faxes, abstract reports, enter care facility notes and orders
Production Team Manager
Showtime Tack
06.2016 - 09.2020
- Answering phones, taking orders, creating invoices and shipment orders
- Pulling products, filling orders, shipping orders
- Ordering and stocking parts/materials for inventory
- Operating machinery to cut/prepare materials for product manufacturing
- Assembling parts per set standards, using sample/build sheets
- Confirming product inventory quality
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
Skills
- Adaptability/Versatile
- Strong work ethic
- Problem solving
- Fast pace/high call volume
- Strong computer system operations
- Inventory management
- Planning/Logistics
- Team building/collaborating
- Safety regulation/standards
- Efficiency/organization
- Approachability
- Self-directed
- Easily trained
- Conflict resolution
Certification
- Incident Command System Certifications, ICS 100, 200, 300, 400, 700, and 800 – Federal Emergency Management Agency.
- Certified Public-Safety Telecommunicator (CPT) - Association of Public-Safety Communications Officials (APCO).
- DPSST Telecommunicator
- Emergency Medical Dispatcher (EMD) - National Academies of Emergency Dispatch.
- Automated External Defibrillator (AED) Use Certification – American Heart Association or Red Cross.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross
Timeline
Dispatcher
Metro West Ambulance
08.2024 - Current
Non-Emergent Call Taker/Dispatcher
Life Flight Network
10.2022 - 07.2024
Patient Relations Representative
Providence Medical Group
10.2020 - 10.2022
Production Team Manager
Showtime Tack
06.2016 - 09.2020
Similar Profiles
Cameron BrownCameron Brown
Emergency Medical Technician at Metro West AmbulanceEmergency Medical Technician at Metro West Ambulance
Xavier Hufana RRT, ASXavier Hufana RRT, AS
AEMT at Metro West AmbulanceAEMT at Metro West Ambulance
Briar RogersBriar Rogers
Emergency Medical Technician at Trace AmbulanceEmergency Medical Technician at Trace Ambulance
Ashleigh HarveyAshleigh Harvey
Assistant Store Manager at White House Black MarketAssistant Store Manager at White House Black Market
Cynthia SilvaCynthia Silva
Receptionist at Northwest College School of BeautyReceptionist at Northwest College School of Beauty