Saundra Best
BROOKLYN,New York
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Operation's Manager
Allied Universal Security Services
10.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Trained new employees on proper protocols and customer service standards.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Correctional Officer
New York City Department Of Corrections
01.2016 - 06.2017
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Completed intake paperwork, fingerprints, and searches.
- Made rounds at specified intervals and conducted head counts and roll calls.
Clerical Assistant
Brooklyn Public Library - Grand Army Plaza
01.2014 - 01.2016
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Provided clerical support, addressing routine, and special requirements.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Office Assistant
Medger Evers College
10.2012 - 05.2013
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
Bachelor of Arts - Applied Management
Medgar Evers College of The City University of New York
Brooklyn, NY08.2013
Associate of Science - Business Management
Borough of Manhattan Community College of The City University of New York
New York, NY01.2002
Skills
- Performance Monitoring
- Customer Service
- Document Control
- Process Improvement
- Onboarding and Orientation
- Interpersonal Communication
- Case Management
Timeline
Operation's Manager
Allied Universal Security Services
10.2017 - Current
Correctional Officer
New York City Department Of Corrections
01.2016 - 06.2017
Clerical Assistant
Brooklyn Public Library - Grand Army Plaza
01.2014 - 01.2016
Office Assistant
Medger Evers College
10.2012 - 05.2013
Bachelor of Arts - Applied Management
Medgar Evers College of The City University of New York
Associate of Science - Business Management
Borough of Manhattan Community College of The City University of New York
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