Saundra Bethany
Stanfield,AZ
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Napa Auto Parts. Excelled in customer relationship building and leveraging technical understanding to boost efficiency. Achieved significant improvements in service delivery by mastering product knowledge, demonstrating a goal-oriented mindset. Skilled in both interpersonal communication and inventory management, consistently exceeding service guidelines.
Overview
17
17
years of professional experience
Work History
Parts Counter Sales Person
Napa Auto Parts
07.2016 - Current
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
Cashier
Los Banos Liquor
03.2013 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Parts Counter Person
O'Reilly Auto Parts
04.2007 - 05.2014
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
Benefits Coordinator
Deers
02.2009 - 04.2011
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.
- Helped active duty and retired service with benefits.
- Advised wether eligible for benefits and resolved issues with benefits.
Education
High School Diploma -
Nmchs
Castroville, CA06.1988
Skills
- Customer Relationship Building
- Goal-oriented mindset
- Technical understanding
- Product Knowledge Expertise
Timeline
Parts Counter Sales Person
Napa Auto Parts
07.2016 - Current
Cashier
Los Banos Liquor
03.2013 - 06.2023
Benefits Coordinator
Deers
02.2009 - 04.2011
Parts Counter Person
O'Reilly Auto Parts
04.2007 - 05.2014
High School Diploma -
Nmchs
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