Saundra Brooks
Peoria,AZ
Summary
Experienced in office management and administration, this professional excels in front-office efficiency. Known for dependability, ethics, and reliability, prioritizes patient care above all else. Proven track record of effectively managing administrative tasks and ensuring smooth operations. Committed to delivering exceptional service and fostering a positive work environment.
Overview
14
14
years of professional experience
Work History
Office Manager
Specialty Pediatric Solutions
07.2023 - Current
- This position works to ensure efficient and effective operations of daily administration clinic operations.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents, personnel records, and clinic scheduling.
- Coordinated patient appointments, checked benefits and eligibility, and obtained all necessary authorizations per insurance guidelines.
- Provided exceptional customer service when addressing patient inquiries or concerns and stationing financial conversations.
- Streamlined office operations by implementing efficient standard operation procedures.
- Assisted and maintained professional relations with other physicians offices.
Pediatric Physician Practice Supervisor
Banner Children's Specialties
11.2019 - 06.2023
- Supervised care given by other professional or non-professional personnel and instructed on proper techniques while ensuring the effective operation of the 5 pediatric clinics.
- Hiring and onboarding all new employees coordinating work schedules, entering timecards for payroll, and coordinating clinic and employee meetings.
- Ensure each clinic has the proper training and is following all required regulatory and state-mandated guidelines.
- Improved patient outcomes by developing comprehensive treatment plans tailored to individual needs.
- Trained support staff in patient care strategies, intake requirements, and requirements for assisting with different procedures.
- Participated in continuing education and professional development to enhance expertise and skills.
- Participated in quality improvement initiatives to optimize clinical processes and enhance overall patient care standards aligning with state-mandated guidelines.
Referral and Records Manager
True Care MD
07.2010 - 08.2019
- Successfully managed large-scale medical records and referrals, ensuring minimal disruption to business operations.
- Facilitated communication between physicians and patients based on recommended treatment plans.
- Properly issue all requested referrals while coordinating patient care
- Obtaining all insurance-required authorizations for procedures and specialists
- Collected and reported requested information needed for provider’s meetings and ensuring the practice is following state mandated guidelines
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
Education
High School Diploma -
Tolleson High School
Tolleson, AZMedical Assistant And Phlebotomy -
Arizona College
Glendale, AZ11-2024
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Clerical support
- Staff management
- Employee supervision
- Staff hiring
Timeline
Office Manager
Specialty Pediatric Solutions
07.2023 - Current
Pediatric Physician Practice Supervisor
Banner Children's Specialties
11.2019 - 06.2023
Referral and Records Manager
True Care MD
07.2010 - 08.2019
High School Diploma -
Tolleson High School
Medical Assistant And Phlebotomy -
Arizona College
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