Saundra Chapman
Pawleys Island,SC
Summary
Dynamic small business owner with a proven track record at Elegantz, Inc., excelling in business development and marketing strategies. Enhanced brand visibility and customer loyalty through innovative campaigns and community engagement. Skilled in financial management and team building, driving significant sales growth and operational efficiency.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
Work History
Small Business Owner
Georgie Girl, Inc.
06.2024 - Current
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Analyzed market trends to identify new business opportunities and areas for expansion.
- Boosted annual sales with launch of e-commerce website, expanding market reach.
- Organized successful community events that raised brand profile and contributed to significant uptick in foot traffic.
- Designed promotional materials to increase brand awareness in local community.
- Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
Small Business Owner
Pawleys Island Shoes, Llc.
01.2019 - Current
- Led community engagement initiatives to strengthen local partnerships and enhance brand reputation.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Conducted performance evaluations and provided constructive feedback to employees.
- Negotiated favorable lease terms for business expansion, securing prime location at reduced cost.
- Fostered positive work environment, leading to decrease in employee turnover.
- Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
- Streamlined business operations for enhanced efficiency by introducing state-of-the-art inventory management system.
- Fostered innovation by encouraging team feedback and implementing new ideas for product improvement.
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Oversaw inventory management, optimizing stock levels to reduce costs and improve efficiency.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Managed daily operations ensuring seamless service delivery and customer satisfaction.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
Small Business Owner
Elegantz, Inc.
07.2012 - Current
- Managed daily operations ensuring seamless service delivery and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Oversaw inventory management, optimizing stock levels to reduce costs and improve efficiency.
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Implemented financial tracking systems to monitor expenses and increase profitability.
- Established vendor relationships to negotiate favorable terms and improve supply chain efficiency.
- Analyzed market trends to identify growth opportunities and inform strategic business decisions.
LPN Nursing Supervisor
Care Team
10.2010 - 07.2012
- Supervised daily nursing operations, ensuring compliance with healthcare regulations and standards.
- Coordinated patient care activities, optimizing workflows for nursing staff and improving service delivery.
- Mentored junior nurses, fostering professional development and enhancing team performance.
- Implemented quality improvement initiatives, resulting in improved patient satisfaction scores and outcomes.
- Start up of the Lab and nursing care.
- Coordinated care with the physicians and social workers
- Developed and maintained nursing schedules, balancing staffing needs with patient care requirements.
- Conducted regular training sessions on best practices and new protocols for nursing staff.
- Collaborated with interdisciplinary teams to address complex patient care issues effectively.
- Monitored key performance indicators, utilizing data to drive operational decisions and enhance efficiency.
- Enhanced patient care by ensuring adherence to nursing policies, procedures, and standards.
- Promoted continuity of care by accurately documenting all pertinent information in electronic medical records systems.
- Managed challenging situations calmly and professionally, contributing to a positive work environment for staff members.
- Maintained a safe and hygienic environment by enforcing infection control measures and facility regulations.
- Served as a liaison between physicians, patients, and families to ensure clear communication regarding care plans and progress updates.
- Mentored junior nurses, fostering professional growth and enhancing overall team performance.
- Coordinated discharge planning efforts in collaboration with case managers, social workers, and other healthcare providers.
- Mitigated risks and managed crisis situations effectively, ensuring patient safety and promptly addressing any concerns.
- Developed strong relationships with patients and families, providing emotional support and education on care plans.
- Participated in ongoing professional development activities, maintaining up-to-date knowledge of best practices in nursing supervision techniques.
- Improved patient satisfaction scores with compassionate nursing care tailored to individual needs.
- Optimized resource utilization through effective staffing management based on census fluctuations and skill mix requirements.
- Led quality improvement initiatives resulting in measurable improvements in patient satisfaction rates and clinical outcomes.
- Assisted with recruitment efforts including interviewing prospective LPN candidates and providing feedback on selection decisions.
- Achieved high-quality patient outcomes by consistently monitoring and evaluating nursing interventions.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
Education
LPN - Nursing
Joliet School of Practical Nursing
Joliet, IL01-1979
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Business management and development
- Operations management
- Financial management
- Project management
- Cost control and analysis
- Budget management
- Staff hiring
- Staffing
- Team building
- Customer service management
- Business management
- Customer relations
Accomplishments
- Collaborated with team of 8 in the development of Doggies & Divas. A Black Tie sit down dinner and fashion show event over 6 years; raising $150,000 plus in money for the Humane Society of N. Myrtle Beach.
Timeline
Small Business Owner
Georgie Girl, Inc.
06.2024 - Current
Small Business Owner
Pawleys Island Shoes, Llc.
01.2019 - Current
Small Business Owner
Elegantz, Inc.
07.2012 - Current
LPN Nursing Supervisor
Care Team
10.2010 - 07.2012
LPN - Nursing
Joliet School of Practical Nursing