Saundra Gray

Serves as the Deputy Director of the Special Services Division, which is responsible for all special actions regarding Alabama birth and death records such as preparing new birth certificates after adoptions, legitimations and paternity determinations; changing and/or correcting birth and death certificates; filing delayed birth certificates; and preparing confidential sealed documents for issuance to authorized customers. Assumes full responsibility for the direction and management of the Division in the absence of the Director, so that requests are completed in accordance with the Code of Alabama, the Rules of the State Board of Health, and the policies of the State Registrar. Directly supervises the Paternity and Death Amendment staff of the Specials Division and manages the workflow of Specials transactions by distributing work to employees, reviewing employee work product, and updating Special's pending transactins list. Recruit and train new employees in the Specials Division and provide ongoing training and guidance to Specials staff. Participates in the development of procedures and modifications to increase productivity and enhance workflow.

Interact with customers, attorneys, judges, and government agents. Review and examine court orders, legal documents, and records of identity. Exercise supervisory authority to restrict or allow issuance of vital records. Conduct additional processing of certificates to include updating birth indexes. Compose clear and concise correspondence to request documentation or payment. Provide customer service by appropriately checking voice mail and emails. Provide backup for other Parentage Specialist and Adoption Specialist when needed.