Summary
Overview
Work History
Skills
Affiliations
Additional Information
Timeline
Barista
Saundra Keyes

Saundra Keyes

Fontana,CA

Summary

Proven track record in enhancing customer satisfaction and team efficiency, notably at The Toyota Arena. Expert in guest relations and issue resolution, blending strong analytical skills with effective communication. Achieved significant improvements in guest experience and staff morale through strategic leadership and customer service excellence.

Overview

19
19
years of professional experience

Work History

Guest Service Representative

The Toyota Arena
07.2023 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

Staff Manager

Stimulant Coffeehouse
09.2022 - 09.2024
  • Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
  • Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
  • Coached and mentored team members in company policies and successful Type strategies.
  • Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.

Front End Associate

Costco
01.2022 - 04.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.

Equipment Operator

Costco
10.2005 - 01.2022
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Maintained and cleaned equipment after each job and inspected.
  • Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.

Skills

  • Customer Service
  • Guest accommodations
  • Detail Oriented
  • Guest Relations
  • Issue Resolution
  • Complaint Handling
  • Guest Orientation
  • Documentation And Reporting
  • Food and Beverage Area Setup
  • Reservation Processing
  • Guest experiences
  • Teamwork and Collaboration
  • Team building
  • Written Communication

Affiliations

Ten year board member of Khemobuddy’s a cancer treatment non profit organization

Additional Information

Child care placement facility staff leader for boys and girls for over ten years

Timeline

Guest Service Representative

The Toyota Arena
07.2023 - Current

Staff Manager

Stimulant Coffeehouse
09.2022 - 09.2024

Front End Associate

Costco
01.2022 - 04.2022

Equipment Operator

Costco
10.2005 - 01.2022

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Saundra Keyes