Saundra LaChapelle
Enfield,CT
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Pets Best Insurance
Charlotte, NC
09.2024 - Current
- Managed incoming calls from customers while providing exceptional service.
- Provided product information and answered questions regarding features, pricing plans.
- Educated customers about products, pricing and policies to address and resolve issues.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided customers with information regarding plan features, pricing, and availability.
- Explained coverage options to potential policyholders, answering questions or concerns.
Auto Claims Handler
The Yellow Cab
Bloomfield , CT
07.2007 - 02.2018
- Performed various administrative duties, entered data into system and maintained documents.
- Maintained accurate records of claim status and progress.
- Processed payments for approved claims within established timeframes.
- Presented claims to insurance companies.
- Collaborated with adjusters, appraisers, investigators, legal staff, and other professionals during the course of processing a claim.
- Responded promptly to customer inquiries regarding claim status.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Medical Assistant
ProHealth Physicians
South Windsor, CT
1997 - 2008
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Registered new patients into practice management software program accurately entering demographic information.
- Scheduled appointments for patients via phone and in person.
CNA
Home & Community Health Services
Enfield, CT
1992 - 1997
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Education
Insurance
Kaplan Career Institute
11-2023
Medical Assisting
Porter And Chester Institute - Enfield
Enfield, CT01-1997
Certified Nursing Assistant
Porter And Chester Institute - Enfield
Enfield, CT01-1992
High School Diploma -
Enfield High School
Enfield, CT06-1988
Skills
- Documentation and Reporting
- Continuous Improvement
- Professional Demeanor
- Upbeat and Outgoing Attitude
- Attention to Detail
- Claims Handling
- Documentation Management
- Adaptability
- Self Motivation
- Multitasking
- Customer Service Expertise
Certification
- Property & Casualty License
Timeline
Senior Customer Service Representative
Pets Best Insurance
09.2024 - Current
Auto Claims Handler
The Yellow Cab
07.2007 - 02.2018
Medical Assistant
ProHealth Physicians
1997 - 2008
CNA
Home & Community Health Services
1992 - 1997
Insurance
Kaplan Career Institute
Medical Assisting
Porter And Chester Institute - Enfield
Certified Nursing Assistant
Porter And Chester Institute - Enfield
High School Diploma -
Enfield High School