Saundra McCollum
Canton,OH
Summary
Accomplished RN Case Manager with a proven track record at Several Sources, adept in chronic disease management and discharge planning. Excelled in reducing hospital readmission rates and enhancing patient satisfaction through effective care coordination and compassionate support. Skilled in HIPAA compliance and critical thinking, utilizing multidisciplinary approaches to improve clinical outcomes and patient care. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
30
30
years of professional experience
Work History
RN Case Manager
Several Sources
04.1998 - 01.2017
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Educated patients and caregivers on healthcare protocols and processes.
- Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Educated family members and caregivers on patient care instructions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Supervisor
AmeriHealth Caritas Family of Companies
07.2013 - 04.2015
- Oversaw daily operations of ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Registered Nurse
Several Sources
10.1986 - 06.1998
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Responsible for recovering patients post surgery and emergent admissions evaluation.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Education
Bachelor Of Applied Science - Nursing
Eastern University
Philadelphia, PA05.2004
Professional Nursing - Nursing
A. Einstein School of Nursing
Philadelphia, PA05.1986
Skills
- Chronic Disease Management
- Discharge Planning
- Multidisciplinary Approach
- Care Coordination
- Clinical assessment
- Community Resources
- Medication Management
- Quality Improvement
- Strong Clinical Judgment
- Accurate Documentation
- Decision-Making
- Microsoft Office
- Preventive Healthcare
- Diet and Nutrition
Timeline
Supervisor
AmeriHealth Caritas Family of Companies
07.2013 - 04.2015
RN Case Manager
Several Sources
04.1998 - 01.2017
Registered Nurse
Several Sources
10.1986 - 06.1998
Bachelor Of Applied Science - Nursing
Eastern University
Professional Nursing - Nursing
A. Einstein School of Nursing
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