Saundra Pollard
Hueytown,AL
Summary
Able to learn new tasks quickly, retain the information given, and proficient with computers. Extreme attention to detail and dependable. Work well independently, with others, or under direct supervision. Will represent with a friendly and professional demeanor at all times. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Remote Customer Service Rep
Youth and adult center
01.2019 - Current
- Answer customers questions about merchandise and advise customers on merchandise selections
- Compare merchandise invoices to interns actually received to ensure that shipments are correct
- Conifer with customers by telephone or in person to provide information about products or services
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Provide excellent customer service, selling the stores services such as dog training and grooming
- Effectively monitored and upheld student records, reports, and inventory within the office
- Created and maintained spreadsheets using advanced excel functions and calculations to develop reports and lists
- Include logging the checks in, tracking the checks throughout the department, assuring that they reach the proper department, legal party, or client service life, holder
- Complete work schedules manage calendars and arrange appointments for supervisors
- Operate office machines; printers, fax, voicemail systems, and personal computers.
Education
Associate - Health Care
Brown Mackie College
Birmingham 03.2014
Skills
- Quality customer service
- Microsoft word/excel
- Data entry
- Filing
- Dispatching
- Punctual and committed
- Data Entry
- Customer Relations
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
Timeline
Remote Customer Service Rep
Youth and adult center
01.2019 - Current
Associate - Health Care
Brown Mackie College
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