Sales Associate
Belk Department Store
Cleveland , TN
November - 2008
- Assessed customer product needs and interests in order to best recommend suitable items.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Answered questions about current promotions and resolved issues according to store policies.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Cross-sold products to boost overall sales purchases.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
- Exchanged merchandise for customers and accepted returns.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
- Provided excellent customer service by responding to customer inquiries and complaints in a timely manner.
- Assisted customers with product selection, purchase decisions, and payment processing.
- Conducted regular inventory audits to ensure accuracy of stock levels.
- Implemented promotional campaigns to drive store traffic and increase sales.
- Performed cashier duties such as processing payments, issuing receipts, and handling returns and exchanges.
- Developed relationships with existing customers through follow-up calls or emails.
- Maintained cleanliness of the store including stocking shelves, setting up displays, and organizing backroom inventory.
- Assisted in training new staff members on company policies and procedures related to sales operations.
- Consistently met established sales goals while providing exceptional customer service.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Used product knowledge to suggest items to match client needs.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
