Saundra Ranel

• Supports client engagement and serves as a liaison between the agency and the Department of Correction (DOC) or CSSD referral source ensuring accurate and timely communication
• Provides timely and accurate completion of all DOC or CSSD-related correspondence, reporting and data entry as required by program, and may maintain data in CDCS as required
• Assists uninsured clients in applying for Medicaid and assists in the eligibility process as required by program.
• Demonstrate professionalism and provide high quality service when interacting with patients, caregivers, and/or referrals
• Performs other duties as required

• Create handmade, organic, all-natural skin and hair care products using whipped Shea Butter, Mango Butter & Cocoa Butter blended with carrier and essential oils.
• Products include whipped body butters, scrubs, soaps, and lotions

· Answered multi-line phones and provide customer service assistance to residents, residents family members, and other

staff

· Complete rounds at beginning & end of shift to ensure the building is safe & secure at all times

· Address any issues or concerns that residents or family members may have

· Do walk throughs with any potential renters/buyers of vacant apartments

· Update all charts and notes with important events that have happened throughout shift i.e. resident goes to hospital, resident had a fall, resident went out family member, etc.

· Address any resident call lights for assistance

• Handle continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources
• Receive and process order requests from referrals for durable medical equipment and healthcare services
• Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges
• Demonstrate professionalism and provide high quality service when interacting with patients, caregivers, and/or referrals
• Resolves patient/referral complaints and escalations with urgency by the identifying problem, troubleshooting of equipment and/or coordinating appropriate corrective action
• Assess patient and referral needs, identify satisfactory resolution, and provide high quality customer service
• Comply with and adhere to all regulatory compliance areas, policies and procedures, and best practices
• Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers
• Performs other duties as required
• (Full Time Remote)

• Order and track required documents such as credit reports, flood certifications, background checks, appraisals, title requests and condo compliance.
• Collect required documentation for borrowing entity including LLC, Subchapter S, and Condo Compliance
• Collaborate with Data Analyst, Loan Officers/Processors to enter, track and update Rehab Lists, Cost to Completes and Feasibility Studies.
• Provide any needed assistance to the loan processing and loan closing team as necessary.
• Other tasks or projects as assigned.

• Produce 60 + small claims writs per day
• Writs are reviewed/approved by attorney, then mailed to consumer
• Order documents/letters necessary to proceed with litigation
• Review litigation checklist to confirm that all pre suit accounts qualify for the commencement of a lawsuits
• Reviewed stalled reports for accounts that can be litigated
• Investigator on all SCRA affidavits that need to be notarized
• Mail Writs to consumer
• Back Up Compliance Administrator
• Assist Compliance Attorney in reporting all consumer complaints per the clients specific reporting requirements
• Assist Audit Attorney with all aspects of client audits & remediation process
• Embed client’s new standard operating procedures into in the law firm’s governance with the advisement of management
• Meet weekly goals for production

• Answered multi-line phones and provided customer service to clinicians, clients and medical providers
• Scheduled all clinicians to home health clients
• Ensured
• Current employee personnel files had updated information each month
• Each medical service / medication was included in client medical record files so proper billing would be instituted
• Data entered all new home health referrals
• Scanned and attached all patients home health documentation onto electronic medical records
• Emailed
• All new hires to bring specified documents
• Current employees to provide updated professional licensing documents
• Created personnel folders for new hires
• Scanned and attached all patients home health documentation onto electronic medical records
• Filed and ordered all office supplies