Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Certification
Quote
Work Preference
Timeline
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Saundra Smith

Saundra Smith

Federal Way,WA

Summary

Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.

Overview

14
14
years of professional experience

Work History

Air Logistics Manager

Sterling A Kuehne-Nagel Company
02.2018 - 05.2024
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Enforced detailed organization processes to increase quality and service standards for customers and best business practices.
  • Assist Sales team in developing and implementing products, services and pricing
  • Research customer satisfaction issues, develop corrective action plans and monitor the results for closure
  • Keep up to date on information and technology affecting functional areas to increase innovation and ensure compliance
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Developed and maintained knowledgeable and productive team of employees.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Trained new staff on job duties, company policies, and safety procedures
  • Collaborated with cross-functional teams to ensure seamless coordination of logistics activities.
  • Plan, direct and coordinate the operation by managing daily operational activities including routing and determining appropriate mode of transport.
  • Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • AES / US Customs point of contact to investigate and resolve discrepancies and issues.
  • Dangerous Goods and Hazmat shipment paperwork and labeling approver.
  • Develop and recommend policies and programs, which guide the organization in maintaining and improving its competitive position and the profitability of the operation with new directives for growth
  • Contribute and develop long-term planning, including initiatives geared towards operational excellence
  • Lead and inspire individuals to develop a highly motivated & committed team
  • Select and maintain qualified personnel to ensure operational efficiency
  • Hire, train, develop, and appraise staff effectively
  • Selected, trained and developed logistics personnel to achieve high-performing teams.

Logistics Operations Team Lead

Traffic Tech
10.2010 - 08.2017
  • International and US domestic team manager, specializing in multiple US regions
  • Cross border, air freight, over the road, intermodal and 3PL logistics
  • Domestic and International customer supply chain logistics fulfillment
  • Coordinate and communicate Logistics plans to domestic and international service partners and providers
  • Research and analyze domestic markets to provide logistics rate packages and make critical business decisions
  • Create and maintain strong customer and vendor relationships.
  • Manage day to day transportation operations including but not limited to load building, dispatching, tracking, & scheduling shipments
  • Ensure all required shipping documentation is prepared.
  • Maintain effective and professional communication both internally and externally within a timely manner.
  • Assist with cost negotiation on shipments.
  • Collaborate with both carrier and sales teams.
  • Continue to follow standard operating procedures

Education

Certificate - Air Transportation Management

Green River College
Auburn

Certificate - IATA Transport of Dangerous Goods By Air Cat 6

All Trans Pack
Sterling
10.2022

Certificate - Data Analytics

Coursera
Virtual
05.2022

Skills

Business and staff performance reporting

Business unit plan implementation and execution

Team Scheduling - shifts and training

Hands on, virtual and written staff training

Cascade executive meeting initiatives

Ascend feedback and analysis to management and executives

Leadership Experience

US import and export documentation and process management. Cross team collaboration; including managing specialized teams to scale operations productivity. Managed training and company initiative projects and facilitated paths for team and company goals. Develop current operations to support improved efficiency.

Communication Skills

Collaborate closely with international office locations worldwide to support their US-based business interests. Written and verbal communication skills across teams and along the vertical scope of organization. Coordinate with international teams to implement operations initiatives of efficiency. Liase with software program teams to customize and improve operations technology.

Certification

  • Licensed WA State Notary Public - 2021

Quote

Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson

Work Preference

Work Type

Contract WorkFull Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureCareer advancementPersonal development programs

Timeline

Air Logistics Manager

Sterling A Kuehne-Nagel Company
02.2018 - 05.2024

Logistics Operations Team Lead

Traffic Tech
10.2010 - 08.2017

Certificate - Air Transportation Management

Green River College

Certificate - IATA Transport of Dangerous Goods By Air Cat 6

All Trans Pack

Certificate - Data Analytics

Coursera

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Saundra Smith