Saundra Smith
Lawton,Oklahoma
Summary
Driven leader with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
34
34
years of professional experience
Work History
Canteen Manager
Veterans Of Foreign Wars (VFW)
02.2023 - Current
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Scheduled unique events and special promotions to drive sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
Customer Service/Loan Officer
Fort Sill National Bank
02.1991 - 12.2022
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Developed strong relationships with customers through high levels of customer service.
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Assisted customers with completing loan applications and other paperwork.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Education
High School Diploma -
North Side High School
Fort Smith, ARSkills
- Safety and health precautions
- Complaint resolution
- Prioritization
- Account management
- Office equipment proficiency
- Complaint handling
- Follow-up skills
- Credit card payment processing
- Sales expertise
- In-store support
- Microsoft Excel
- Staff supervision and assistance
Timeline
Canteen Manager
Veterans Of Foreign Wars (VFW)
02.2023 - Current
Customer Service/Loan Officer
Fort Sill National Bank
02.1991 - 12.2022
High School Diploma -
North Side High School
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