SAUNDRA WICKES

• Worked effectively in fast-paced environments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Self-motivated, with a strong sense of personal responsibility.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Boosted employee morale and reduced turnover by 8% in 5 months through development and implementation of comprehensive rewards and recognition program.
• Established team priorities, maintained schedules and monitored performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Supported 110 new hires on a weekly basis with onboarding by coordinating PC setups, email automation setup, completion of PC function testing and attendance while assisting with a smooth integration into the company systems and culture.
• Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for new hires.
• Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.

• Maintained 5 to 8 projects at a time tracking expenditures and work progress to ensure projects were on schedule with the work order.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

LOGISTICS:

• Ensured DOT compliance with State regulations, reducing the risk of fines or penalties when obtaining DOT Permits.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Effectively increased employee engagement 32% in 6 months creating Monthly Newsletters focusing on recognition and business updates.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.