Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Saundra Willis

Medical Receptionist
Denton,TX
It is never too late to be what you might have been.
George Eliot

Summary

Enthusiastic, efficient, and motivated administrative medical specialist able to combine administrative experience with compassion to meet the challenges facing today's healthcare organizations. Looking to join a Medical office team dedicated to upholding the highest standards of patient care.

Overview

7
years of professional experience
1
Certification

Work History

Texas Health Family Care
Denton, TX

Medical Receptionist
2023 - Current (2 years & 6 months)

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and guidance.

Frontline ER

Medical Office Administrator
07.2021 - 09.2022

Job overview

  • Managed appointments, registrations, and patient relations in an emergency room.
  • Improved office operations by automating client correspondence, record tracking, and data communications.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
  • Received, recorded, and filed medical payments by check, cash, and credit card.
  • Verified benefits and working with insurance companies to obtain payments.
  • Provided backup to the front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
  • Scheduled, rescheduled, and canceled appointments for dental patients.
  • Double-checked forms for accuracy and completion in terms of admission, transfer, and discharge of patients.
  • Reviewed and sent medical records to other physicians upon request.
  • Audited customer files to verify medical necessity and satisfaction with coverage criteria.
  • Pulled charts and prepared for nurse and doctor assessment.

Allied Universal Security

Security Guard
08.2019 - 06.2020

Job overview

  • Analyzed and produced course-of-action reports and escalated issues outside the scope of expertise to manage.
  • Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
  • Interacted assertively but non-confrontationally with personnel and the general public.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident reports.
  • Promoted public awareness and community education programs to educate the public on false alarm prevention and compliance.
  • Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations.
  • Patrolled and monitored premises in company vehicles, on bicycles, and foot.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Walmart

Customer Service Cashier
06.2016 - 08.2019

Job overview

  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Processed customer orders and accurately handled payment transactions.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked.
  • Resolved customer complaints and maintained a clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.

Education

Concorde Career College
Grand Prairie, TX

Certified Medical Office Administrator from Medical Insurance Coding
08.2019

University Overview

Concorde Career College

Accredited Medical Office Administrator Program

  • July 2020
  • Dean's List 2019,2020
  • Honor Roll 2019,2020
  • Awarded Valedictorian of the Class of 2020
  • 3.8 GPA


Skills

  • Staff Training
  • Managing Patient Records
  • HIPPA Certified
  • Public relations
  • Maintains Strict Confidentiality
  • Strong work ethic
  • Medical Records Management
  • Oral and written communications
  • Deadline driven
  • Microsoft Office
  • Benefits Verifications
  • Customer Service
  • Administrative Duties
  • Route Messages

Certification

NRCAHA Certification #184849

Availability
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monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Medical Receptionist

Texas Health Family Care
2023 - Current (2 years & 6 months)

Medical Office Administrator

Frontline ER
07.2021 - 09.2022

Security Guard

Allied Universal Security
08.2019 - 06.2020

Customer Service Cashier

Walmart
06.2016 - 08.2019

Concorde Career College

Certified Medical Office Administrator from Medical Insurance Coding
Saundra WillisMedical Receptionist