Saundra Willis

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Worked well in a team setting, providing support and guidance.

• Managed appointments, registrations, and patient relations in an emergency room.
• Improved office operations by automating client correspondence, record tracking, and data communications.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Monitored front areas so that questions could be promptly addressed.
• Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
• Received, recorded, and filed medical payments by check, cash, and credit card.
• Verified benefits and working with insurance companies to obtain payments.
• Provided backup to the front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
• Scheduled, rescheduled, and canceled appointments for dental patients.
• Double-checked forms for accuracy and completion in terms of admission, transfer, and discharge of patients.
• Reviewed and sent medical records to other physicians upon request.
• Audited customer files to verify medical necessity and satisfaction with coverage criteria.
• Pulled charts and prepared for nurse and doctor assessment.

• Analyzed and produced course-of-action reports and escalated issues outside the scope of expertise to manage.
• Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
• Interacted assertively but non-confrontationally with personnel and the general public.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident reports.
• Promoted public awareness and community education programs to educate the public on false alarm prevention and compliance.
• Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations.
• Patrolled and monitored premises in company vehicles, on bicycles, and foot.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Processed customer orders and accurately handled payment transactions.
• Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked.
• Resolved customer complaints and maintained a clean and tidy checkout area.
• Met customer service goals and exceeded customer expectations.

Concorde Career College

Accredited Medical Office Administrator Program

• July 2020
• Dean's List 2019,2020
• Honor Roll 2019,2020
• Awarded Valedictorian of the Class of 2020
• 3.8 GPA