Saundrea Johnson
HealthCare/CNA
Kansas City,MO
Summary
Dedicated patient companion with a focus on effective communication, medication management, and compassionate support. Proven ability to enhance patient comfort and maintain a safe environment. Proactive healthcare professional skilled in patient care, care plan development, and customer service. Experience in collaborating with healthcare teams to ensure optimal patient outcomes and emotional support. Detail-oriented caregiver with expertise in monitoring vital signs and documenting patient progress. Known for building rapport with patients and families, ensuring adherence to care plans, and fostering a positive environment. Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness, and happiness.
Overview
7
7
years of professional experience
Work History
Patient Companion
University Of Kansas Health System
Kansas City
03.2025 - Current
- Tracked and reported clients' progress based on observations and conversations.
- Maintained patient's room in a clean and orderly fashion.
- Communicated effectively with health care team members regarding patient needs and concerns.
- Observed changes in behavior or physical condition that might indicate a need for intervention from healthcare personnel.
- Ensured a clean and safe environment for patients and visitors.
- Collaborated with healthcare team to follow patient care plans effectively.
- Engaged patients in recreational activities to promote social interaction.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Monitored patient comfort and reported changes to nursing staff promptly.
Home Health Care Provider
Integrity Home Care & Hospice
Kansas City
07.2018 - Current
- Provided compassionate personal care and support to clients in their homes.
- Assisted clients with daily living activities and mobility needs.
- Administered medication and managed health-related tasks for clients.
- Communicated effectively with clients, families, and healthcare professionals.
- Documented client progress and reported changes in health status.
- Developed personalized care plans based on individual client needs.
- Trained new staff on caregiving best practices and company protocols.
- Maintained a safe, clean, and organized environment for clients' comfort.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the safety of the patient's environment.
- Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
- Assisted with client personal care needs to foster independence and well-being.
- Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Prepared meals and snacks to meet individual nutritional requirements.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Provided emotional support to patients dealing with illness or disability challenges.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Provided companionship through conversation, outings, reading aloud, playing games.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assessed patient conditions by monitoring vital signs and tracking changes in health status.
- Ensured adherence to infection control protocols within the home setting.
- Collaborated closely with other healthcare professionals involved in patient care plan development.
- Planned optimal meals based on established nutritional plans.
- Attended regular staff meetings with supervisors or colleagues to discuss client issues or concerns.
- Responded promptly to all inquiries from supervisors or clients regarding home health services rendered.
- Coordinated transportation services for medical appointments or other errands.
- Kept abreast of changing regulations related to home health services provision.,nojc
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Checked patients' pulse, temperature and respiration.
- Cared for disabled children or children with sick or disabled parents.
Patient Service Representative
University Of Kansas Health System
Kansas City
03.2024 - 03.2025
- Delivered exceptional customer service to patients and families in a healthcare setting.
- Scheduled appointments using electronic health record systems for efficient patient management.
- Assisted patients with insurance verification and billing inquiries to ensure clarity.
- Coordinated communication between patients and healthcare providers for timely information flow.
- Managed patient check-in processes to enhance workflow efficiency at the front desk.
- Maintained accurate patient records to support quality care and compliance standards.
- Addressed patient concerns promptly, fostering a supportive environment for all visitors.
- Collaborated with team members to streamline operational processes within the health system.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Maintained accurate records of services provided during each visit or procedure.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Education
Certificate - Certified Nursing Assistant
Trinity Career Institute
Kansas City, KS12-2025
High School Diploma -
West Port High School
Kansas City, MO05-2009
Associate of Science - Professional Nursing / ADN
MCC-Longview
Kansas City, MOSkills
- Effective communication
- Care plan development
- Medication management
- Customer service
- Team collaboration
- Emotional support
- Patient care and companionship
- Vital signs monitoring
- Record keeping
- Documentation
- ADL assistance
References
References available upon request.
Timeline
Patient Companion
University Of Kansas Health System
03.2025 - Current
Patient Service Representative
University Of Kansas Health System
03.2024 - 03.2025
Home Health Care Provider
Integrity Home Care & Hospice
07.2018 - Current
Certificate - Certified Nursing Assistant
Trinity Career Institute
High School Diploma -
West Port High School
Associate of Science - Professional Nursing / ADN
MCC-Longview