Hi, I’m
Saunjere Hightower
Business Marketing
Atlanta,United States
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. As well as shown responsibility while being an HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Lastly, I am an upbeat and energetic childcare provider with Child and Infant CPR/First Aid knowledge. Supportive of educational, entertainment and home requirements for parents. Responsive, dependable and vigilant with highly protective nature. Adheres to kind and compassionate approach when dealing with discipline issues. I have a career history serving individual families with multiple children in both live-in and live-out scenarios.
Overview
3
years of professional experience
1
Certification
Work History
NBA
Media and Fan Experience Socialist
09.2022 - Current
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Spend many events/ games networking.
Care.com Inc
Private Nanny
08.2020 - Current
Job overview
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Taught children everyday skills and language.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Leapfrog Technology
Human Resources Assistant
06.2022 - 09.2022
Job overview
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Prepared monthly termination lists to be added to permanent records.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Assisted with on-boarding process of over 20 new hires in 3 months.
- Digitalized the entire HR Department, by scanning in documents, as well as using excel.
Education
Luzerne County Community CollegeNanticoke, PA
Associate of Science from Human Resources Management
12.2023
Skills
- Word Processing
- Employee Onboarding
- Business Administration
- Technical Support
- Computer Literacy
- Effective Planning
- Project Management
- Sales Presentation
- Event Promotion
- Customer Engagement
- Social Media Platforms
- Behavior Modification
Certification
- E-Verify Certified, LeapFrog IT, 2022
Timeline
Media and Fan Experience Socialist
NBA
09.2022 - Current
Human Resources Assistant
Leapfrog Technology
06.2022 - 09.2022
Private Nanny
Care.com Inc
08.2020 - Current
Luzerne County Community College
Associate of Science from Human Resources Management
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