Saunoa Leilani Hala
PRESBYTERIAN HOSPITAL
Rio Rancho,NM
16
years of professional experience
Adaptable professional with 8 years of experience in the medical field and a proven knowledge of customer satisfaction, customer communications, and service delivery. Aiming to leverage my skills to successfully fill the nursing role at your facility.
Work History
REGISTERED NURSE
2 Years 8 Months- This Hybrid Unit will take a mix of higher acuity patients to include long term trachs and drips that need monitoring.
- Coordinated patient care by collaborating with patients, families, interdisciplinary teams, primary and secondary physicians, and community resources to ensure comprehensive treatment.
- Facilitated patient understanding of rights, responsibilities, advanced directives, and informed consent during the admission process to promote patient autonomy.
- Assesses and directs patient and family teaching needs and is proficient in the use of return demonstration and teaching aids in the home setting.
- Maintains professional responsibility for knowledge of current nursing research, practice standards, guidelines and protocols, and hospital policies, procedures, and programs to improve patient care quality.
- Communicated effectively with nursing team and other disciplines, participating in problem solving and conflict resolution to enhance team cohesiveness.
- Supervises the home health aides in compliance with the Medicare/Medicaid rules and regulations.
- Executed additional duties as needed to support team operations.
PHARMACY TECHNICIAN
3 Months- Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
- Assisted pharmacist with various pharmacy department duties, ensuring compliance with company policies and procedures.
- Used pharmacy systems to obtain patient and drug information and process prescriptions.
- Utilized pharmacy systems to obtain patient and drug information, accurately processing prescriptions to enhance patient care.
- Executed duties assigned by pharmacy manager, staff pharmacist, and store manager, including utilizing pharmacy systems to enter patient and drug information and filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
PATIENT ACCESS SPECIALIST (ED)
11 Months- Performed admitting duties for all patients admitted for services at the hospital.
- Assigned accurate MRNs, completed medical necessity and compliance checks, provided proper patient instructions, collected insurance information, and delivered excellent customer service as measured by Press Ganey.
- Operated the telephone switchboard to relay incoming, outgoing, and inter-office calls.
- Explained general consent for treatment forms to patients/guarantors/legal guardians, securing necessary signatures and witness names to ensure compliance.
- Distributed and documented other designated forms and pamphlets.
RESIDENT COORDINATOR
1 Year 4 Months- Enforce rules and regulations to ensure the smooth and orderly operation of dormitory programs.
- Provided emergency first aid and summoned medical assistance.
- Mediated interpersonal conflicts between residents to foster a supportive community environment.
- Make regular rounds to ensure that residents and areas are safe and secure.
- Observe residents to detect and report unusual behavior.
- Collaborate with counselors to develop counseling programs that address the needs of individual residents.
- Hold regular meetings with each assigned unit.
- Administered and coordinated disciplinary actions to uphold dormitory standards and ensure resident accountability.
- Confer with medical personnel to better understand the backgrounds and needs of individual residents.
- Determine the need for facility maintenance and repair, and notify appropriate personnel.
- Compiled reports on residents' daily activities and supply usage to inform management decisions and resource allocation.
- Chaperone group-sponsored trips and social functions.
- Provide transportation or escort for expeditions such as shopping trips or visits to doctors or dentists.
- Ordered supplies for dormitory operations to maintain necessary inventory levels. for facilities.
- Inventoried, packed, and removed items left behind by former residents to maintain cleanliness. items left behind by former residents.
MEDICAL ASSISTANT
2 Years 3 Months- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Prepared treatment rooms for patient examinations, ensuring cleanliness and readiness for efficient care.
- Prepare and administer medications as directed by a physician.
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
- Administer medications under physician supervision.
- Show patients to examination rooms and prepare them for the physician.
- Explained treatment procedures, medications, and physicians' instructions to patients, enhancing their understanding and compliance.
- Assisted physicians in examining and treating patients by handing instruments, administering injections, and removing sutures, contributing to effective patient care.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Changed wound dressings to promote healing and prevent infection.
FRONT DESK
3 Years- Greet visitors, assess purpose of visit, and direct or escort them to appropriate destinations, enhancing their experience.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Address and resolve customer complaints, ensuring satisfaction and fostering positive relationships.
- Inform visitors about establishment details, including department locations, staff, and available services, facilitating effective navigation.
- Processed customer payments accurately at the point of sale. and record receipts for services.
- Examined data sets to identify trends and respond to customer inquiries. to determine answers to questions from customers or members of the public.
- Collected customer orders for merchandise and ensured proper processing. for merchandise or materials and send them to the proper departments to be filled.
- Maintained store aesthetics by caring for plants and organizing displays., such as taking care of plants or straightening front end area.
- Perform duties, such as taking care of plants or straightening front end area.
MILITARY POLICE
2 Years 11 Months- Led a team to achieve project goals
- Law enforcement patrol/ Monitored access at facility gate for security
- Reported confidential information to appropriate authorities, maintaining integrity and confidentiality of sensitive data
- Arrested and charged criminal suspects, upholding military law and contributing to overall mission success
- Managed certain military equipment.
- Operated computer and radio systems for communication
- Conducted inventory of military equipment
- Supervised kitchen staff in military dining facility
Education
Associate of Science - Clinical Medical Assisting
Bachelors in nursing - Nursing
Associate in arts (A.A.) - Psychology
Skills
ACLS certification
Patient prioritization
Patient assessment
Patient monitoring
Taking vitals
Customer service excellence
Medication distribution
Analytical skills
Empathetic patient care
IV setup
Tracheostomy care
Performing ekgs
Vital signs measurement
Charting
Medication administration
Patient education
Care planning
Patient-focused
Compassion
Family advocacy
Strong clinical judgment
Communication
Team coordination
Clinical decision-making
Patient education
Critical thinking
Complex problem solving
Time Management
Multitasking Skills
Detail-Oriented
Patient observation
IV administration
Intravenous treatment
Nursing staff leadership
Bedside manner
Professional bedside manner
Nursing leadership
Patient discharge
Complex problem resolution
Insulin assistance
Timeline
REGISTERED NURSE
PRESBYTERIAN HOSPITAL
02.2024 - CurrentRead More
PHARMACY TECHNICIAN
Walgreens Pharmacy
09.2023 - 12.2023Read More
PATIENT ACCESS SPECIALIST (ED)
Lovelace Westside Hospital
03.2022 - 02.2023Read More
RESIDENT COORDINATOR
Pueblo of Sandia Health Center
08.2019 - 12.2020Read More
MEDICAL ASSISTANT
UNM Family Health Clinic
04.2018 - 07.2020Read More
FRONT DESK
Home Depot
04.2014 - 04.2017Read More
MILITARY POLICE
Military Army
03.2011 - 02.2014Read More
CENTRAL NEW MEXICO COMMUNITY COLLEGE
Associate in arts (A.A.) from Psychology
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CARRINGTON COLLEGE
Associate of Science from Clinical Medical Assisting
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BROOKLINE COLLEGE
Bachelors in nursing from Nursing
Read More