Saurabh Katiwada
Summary
Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.
Overview
15
15
years of professional experience
Work History
Senior Intake Coordinator/ Team Lead (Promoted)
Reliable Respiratory
05.2022 - Current
- Acted as first response to patient escalations in place of Oxygen Intake Manager when they are unavailable
- Assisted with New hire and cross Training
- Conducted self in a professional, courteous, respectful, and friendly manner when interacting with coworkers, clients, or vendors
- Verified insurance online or by phone and documents coverage in Reliable Respiratory's electronic health records
- Processed, monitored, and tracked new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines
- Received, logged, and followed up on Certificates of Medical Necessity (CMN's)
Customer Compliance Specialist
Reliable Respiratory
04.2018 - 05.2022
- Maintained professional and friendly interactions with customers/patients
- Handled incoming communications from patients/customers regarding insurance compliance, CPAP usage, therapy, and general inquiries
- Maintained patient's confidentiality as per HIPAA law
- Verified patient demographic information, insurance coverage and authorization, benefit information, and update information as needed on Brightree
- Monitored patient's therapy progress on AirView and regularly updated patients about their usage and progress
- Troubleshoot equipment and therapy issues with patients
- Made necessary recommendations to patients if patients have trouble with therapy devices, therapy, and meeting compliance
- Triaged issues to therapists as needed
- Facilitated patients and referring physicians in satisfying insurance coverage requirements for sleep therapy devices and supplies
- Made new orders, re-supply orders after verifying patient's eligibility and insurance coverage
- Processed warranty exchanges and arranged equipment pickup if requested
- Changed/adjusted pressure on patient's CPAP device remotely after getting prescription from doctor
- Contact patients and walk them through the steps via telephone/email if remote assistance is not available.
Store Manager
J & I Retail
08.2012 - 01.2017
- Coordinated and executed sales initiatives while identifying new business opportunities for cross merchandising and product visibility
- Managed receipts and adjusted physical inventory in $7000-$8000 daily sales environment
- Audited inventory parts and created reports for presentation to the owner
- Supervised 3-4 personnel in shipping, receiving, and organizing inventories
- Acted as a liaison between 5-6 vendors and the business owner to accomplish on-time delivery and payment
- Responsible for identifying and resolving system issues
- Incorrect inventory records, with recommendations to the owner.
Sales Associate/Account Manager
Norwood Book Store
06.2010 - 08.2012
- Provided excellent customer service by working as a team player to ensure each customer received the best service possible
- Managed inventory daily and achieved monthly preferred sales goals consistently
- Made suggestions to the management regarding products based on customer demand and recommendation
- Received annual and periodic raises based on performance and received promotion to Account Manager position.
Education
Master of Business Administration (MBA) -
University of Louisiana
08.2025
Bachelor of Science - Business Administration and Marketing
Bridgewater State University
08.2014
Associate Degree - Business Management
Quincy College
08.2011
Skills
- Issue Resolution
- Ability to Work Under Pressure
- Effective Time Management
- Ability to Multitask
- Microsoft Office
- Overseeing Daily Activities
- Effective Customer Service
- Teamwork and Collaboration
LANGUAGES
English - Advanced
Hindi - Fluent
Nepali - Native
Timeline
Senior Intake Coordinator/ Team Lead (Promoted)
Reliable Respiratory
05.2022 - Current
Customer Compliance Specialist
Reliable Respiratory
04.2018 - 05.2022
Store Manager
J & I Retail
08.2012 - 01.2017
Sales Associate/Account Manager
Norwood Book Store
06.2010 - 08.2012
Bachelor of Science - Business Administration and Marketing
Bridgewater State University
Associate Degree - Business Management
Quincy College
Master of Business Administration (MBA) -
University of Louisiana
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