SAURABH SHUKLA
Noida,India
Summary
Results-driven Senior Project and Delivery Manager with 18 years of expertise in IT Infrastructure, Telecom, and Cloud Transformation. Proficient in RFP management, SLA oversight, and ITIL/Agile methodologies. Demonstrated ability to optimize multi-vendor environments for enhanced cost efficiency and customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Manager
HCLTech
05.2023 - Current
- Achieved seamless IT infrastructure delivery for enterprise clients, meeting SLAs and budgets.
- Transformed business needs into scalable technical solutions through effective RFP responses.
- Facilitated collaboration among Network, Firewall, Server, and ITFO teams for efficient delivery.
- Implemented ITIL practices for managing incidents, changes, and problems effectively.
- Oversaw ODC deliveries and ensured compliance during server deployments and VA/PT activities.
- Conducted governance reviews monthly to enhance stakeholder engagement and project alignment.
Project Manager
Nokia Solutions & Networks
01.2021 - 05.2023
- Delivered telecom projects from presales to handover, ensuring client satisfaction.
- Led cross-functional teams in hardware, software, testing, and operations projects.
- Achieved project goals by meeting cost, schedule, and quality targets consistently.
- Drove Telco Cloud readiness, including VIM, hypervisor, and VM scaling initiatives.
- Streamlined VNF onboarding and orchestration, enhancing IMS integration process.
- Conducted acceptance testing, migration testing, and facilitated care handover.
Project Manager
BT Global Services
03.2017 - 01.2021
- Achieved global IT infrastructure delivery across cloud, security, and MPLS programs.
- Spearheaded branch rollouts, data center migrations, and network upgrade initiatives.
- Oversaw data center changes and IOS upgrades with varying risk levels.
- Executed GSIP (BT One Voice) SIP Trunking global transition successfully.
- Drove SD-WAN (Nuage) transformation to enhance network efficiency and performance.
- Managed cloud connector and data center migration programs effectively.
Project Manager
Ericsson Global India
03.2011 - 02.2017
- Ensured customer satisfaction by managing multi-million-dollar infrastructure programs.
- Served as primary contact for delivery commitments across global telecom clients.
- Delivered dashboards, RCA, and forecasts to senior leadership for strategic insights.
- Mentored and developed geographically distributed technical teams for enhanced performance.
Network Engineer
Reliance Communications
02.2007 - 03.2011
- Achieved 99.99% service availability for MPLS-VPN, DIA, voice, and data.
- Designed multi-vendor network solutions to enhance operational efficiency and reliability.
- Executed installation, configuration, and maintenance to ensure system functionality.
- Conducted fault isolation and preventive maintenance to minimize service disruptions.
Education
B.Tech - Electronics & Communication Engineering
Uttar Pradesh Technical University
Skills
- Project & Program Management
- IT Infrastructure Delivery
- Telecom / IMS / VoIP
- Cloud & NFV
- ITIL Service Management Agile & Scrum
- Stakeholder & Client Management
- Vendor Management
- Risk Management
- Budget & SLA Management
- IMS, VoLTE, Telco Cloud, NFV SD-WAN HSS/HLR
- IP MPLS, IPSEC, GRE, Zscaler
- Data Centers & Cloud Connectors
- DWDM, Transmission Systems
Certification
- PMP (2022–2025)
- Certified Scrum Master – 2019
- PRINCE2 – 2016
- ITIL (Foundation, SD, SO, SS)
Timeline
Project Manager
HCLTech
05.2023 - Current
Project Manager
Nokia Solutions & Networks
01.2021 - 05.2023
Project Manager
BT Global Services
03.2017 - 01.2021
Project Manager
Ericsson Global India
03.2011 - 02.2017
Network Engineer
Reliance Communications
02.2007 - 03.2011
B.Tech - Electronics & Communication Engineering
Uttar Pradesh Technical University