Solutions Architect with 15+ years in technical sales engineering, specializing in DevOps, DevSecOps, and Cloud-native application performance. Extensive experience in Kubernetes troubleshooting, CI/CD optimization, API integrations, and cloud cost governance. Proven track record of driving technical wins through business-aligned solution design and customer success enablement across Fortune 500 companies. Passionate about building scalable, secure, and modern DevOps architectures
• Led technical engagement in Kubernetes troubleshooting, Helm deployments, & container observability across clients.
• Built and delivered custom Proof of Concepts aligning Instana APM and Turbonomic with customer DevOps goals.
• Consulted customers on DevOps cloud governance, resulting in optimized autoscaling strategies and significant cost savings.
• Delivered technical enablement sessions to DevOps and SRE teams on performance monitoring, security posture, and CI/CD observability.
• Supported Enterprise Sales through POCs, RFPs, demos, business justifications and technical win strategies.
• Evangelized New Relic APM and Infrastructure solutions at webinars and customer on-sites, helping accelerate DevOps adoption.
• Collaborated closely with Engineering to enhance observability integrations with DevOps workflows including CI/CD pipelines and Dockerized applications.
• Assist the Customer Success team the post-sales technical process: installation, deployment, training, technical check-ups, and escalation management.
• Writing White Papers & reference architectures for applications Solutions working with Pure Flash arrays
• Worked on vRealize Operations Manager & resolved customer issues related to vRealize Operations Manager
• Presenting at VMworld and other conferences on vRealize Suite products
• Worked on configuring PureStorage Arrays with UCS B Series servers using UCS Director and UCSM
• Engaging with Customer issues and assisting them with solutions on various virtualization problems
• Drive the usage of the product via webinars, user groups, & blogs
• Application knowledge in terms of installation, tuning of IO patterns for competitive benchmarking
• Worked on Openstack Cluster with the Cinder API to enable the Flashmax Card to Cinder volumes
• Working knowledge of FIO, IOmeter, vdbench to benchmark SSDs (FlashMaxII, Gallantfox cards)
• Designed/Configured Powershell & bash scripts to generate IO & measure performance for benchmarking
• Developed technical collateral to highlight Reference Architectures, Functional Validation and Best Practices
• Perform technical competitive analysis & deliver competitive positioning tools to Sales teams
• Attended Conferences like FlashMAX Summit, VMWorld & OracleWorld to showcase our solutions, enable Sales engineers to get leads for prospective sales
• Create and present technical presentations to customers and partners, and gather feedback during customer proof of concept to influence final product definition and solution offerings
• Gave Demos to Sales Engineering team at Dell about new features being added to Active System manager
• Prepare reports & presentations to communicate analysis findings, root cause analysis in design
• Configured various Dell PowerConnect switches such as 6248, 5548P, 5524P
• Analyzed network to determine major problems preventing booting of servers with different OS
• Configured LUNs (Logical Unit Devices) on SAN Storage Arrays
• Configured/administered various Dell servers such as R620, C5220 (Cloud servers)
• Experience with Data center virtualization using Hyperv and ESX applications
• Configured, managed test systems (Blades in Chassis, rack mounted servers, switches) in lab
• Technical QA lead for Complete testing of Software releases and resolving customer issues.
• Work closely with Product Management, Program Management, Development and Operations on the design, implementation, testing, deployment and support of products and features
• Critically think about how our customers will interact with Adobe's products (InMarket) and turn those thoughts into test cases, action items, and avenues of discussion
• Participate as an active member of a Scrum team, including the planning, scheduling and validation aspects of the project & accurately file and verify comprehensive bug reports.
• Worked closely with Engineering managers, Supply Chain, Operations, QA, and release management to insure that releases are completed to spec and are ready for production
• Ensured entrance & exit criteria from Smoke Testing & certified code base for production
• Execute pre-production activities such as Smoke/Acceptance Test runs, the formation of the implementation checklist, back-out plans, peer Reviews communication of go no go decisions
• Designed Test Plans, scripts to validate functionality, requirements for different subsystems of BradleyTank.
[New Relic] Special Equity Award in 2019 for achieving High Revenue and success in the Group
[New Relic] SE of the Quarter Award
Issued by New Relic · Jan 2019. This award was given to me for achieving high Revenue in the Quarter and for taking a small opportunity below $20K ARR and growing it and closing it for $679K in one quarter.
[Dell] On the spot Award for automating web services using SoapUI Issued by Mike Chow · Sep 2013. Automated web services testing in the early stages of the project using SOAPUI. Investigated requests and parsed responses to develop a meaningful framework to test various APIs. Also did audit traces using Oracle to get a deeper perspective on the database calls made to the database layer.
AWS Certified Cloud Practioner Issued 2018