SAURAV CONSTANCE
Bronx,USA
Summary
Aviation professional with deep expertise in managing aviation operations. Known for strong focus on team collaboration, adaptability, and delivering results. Skilled in employee scheduling, safety protocols, and operational efficiency. Reliable and flexible, always geared toward optimizing outcomes and supporting team success.
Professional in passenger services with proven ability to enhance customer experiences and operational efficiency. Adept at managing teams, resolving conflicts, and adapting to dynamic environments. Strong focus on collaboration, communication, and achieving results. Skilled in problem-solving, staff training, and maintaining high standards of service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Baggage Control & Turn Coordinator
Worldwide Flight Services
JFK, New York, NY
04.2025 - Current
- Monitor bag room functions to ensure compliance with customer requirements.
- Ensure baggage and containers are correctly loaded into aircraft bins.
- Provide Load Control Agents and Weight & Balance offices with accurate baggage information.
- Communicate flight arrival/departure times, baggage transfers, and passenger stand-by details to relevant departments or ground handlers.
- Report any baggage irregularities or operational issues to the customer.
- Conduct training on bag tag scanner usage, load sheet interpretation, and 3-letter city codes.
- Comply with WFS site security procedures, ensuring awareness of security activities and reporting breaches or suspicious occurrences.
- Oversee flight pre-planning, and post flight, seats, baggage and cargo utilization.
- Liaise with various divisions such as ramp, cargo, passenger, catering, government agencies, etc. to collate data and to inform them of airlines standards and procedures.
- Collect and present all documentation required by the carrier before flight departure.
- Communicate all information required by the operating crew as well as collaborate in maximizing load capacity with them.
- Dispatch all messages as required during pre and post flight.
- Compile and deliver flight documentations as required by the customer.
- Other duties that may be assigned in relation to flight operations.
Passenger Service Supervisor & Ramp Crew Chief
Ground Handlers Limited
Douglas Charles Airport, Marigot, Dominica W.I
12.2021 - 09.2024
- Baggage Handling , Unload/ Load.
- Ensure consistency on operational services.
- Enforce safety procedures and operational ramp standards.
- Provided special handling cargo, such as (oversized cargo, hazardous materials, live stock, perishable cargo)
- Provided Training to New employees, and engage with front line employees to ensure daily operation goals are met.
- Support and identify training needs and where required train, coach and mentor the team.
- Create and maintain a progressive, open feedback culture by managing the performance of employees.
- Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
- Strict implementation of Passenger Service budget.
- Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
- Ensure all safety and security processes and procedures are complied with at all times.
- Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities.
- Any other duties that may be required.
- Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage.
- Encouraged attendance to front line employees to ensure airline standards are met in designated trainings and attended training provided by designated airlines, and encouraged team work .
- Greet Passengers and experience in Special needs handling.
- Issue Tickets and Solve passenger inquiries, while ensuring the completion of timely documentation.
- Affiliated working with Major and minor airlines such as ( American Airlines,United airlines, JetBlue, Intercaribbean, Winair, Silver Airways, Caribbean Airlines)
- Conduct daily reviews of the aircraft operator's security program for compliance with federal regulations and security directives.
- Ensure compliance with all federal, state, and local security regulations and policies
- Manage access to restricted areas and facilities. Validate security clearances and issue identification badges. Conduct random inspections and prohibited items checks.
- Monitor surveillance cameras and security systems.
- Conduct security checks and audits within the airport.
- Coordinate and provide security training for staff.
- Serve as a communication hub between ground staff, flight crews, and airlines.
Assistant Restaurant Manager
SalaBar Subz & Smoothilicious
Roseau, Dominica W.I
06.2020 - 11.2021
- Supervise and train: associates, providing guidance and conducting performance reviews.
- Create employee schedules: and assign tasks to ensure efficient store operations.
- Recruit and hire: new staff, conducting interviews to find qualified candidates.
- Foster a positive work environment: and motivate the team to meet performance goals.
- Provide excellent customer service: by greeting and assisting customers and resolving their complaints.
- Help achieve sales targets: and contribute to strategies that increase store traffic and profitability.
- Process sales, returns, and exchanges, and manage cash handling
- Oversee inventory management, including monitoring levels, taking deliveries, and restocking products.
- Maintain visual merchandising and cleanliness standards: to create an attractive shopping environment.
- Assist with store opening and closing procedures: and ensure adherence to company policies and safety standards.
- Monitor and report on sales trends, assisting with promotions and marketing activities.
- Work directly with the store manager: to support them in all aspects of store operations.
- Report progress: on key tasks and propose solutions to problems or issues.
- Communicate: with customers, partners, and vendors to build and maintain relationships.
Waiter, Bartender and Beach Attendant
Indee’s Beach Bar
Mero, Dominica W.I
12.2017 - 12.2019
- Take food and drink orders.
- Communicate effectively and collect payments.
- Manage inventory and restocking.
- Monitor beach environment to ensure well being and safety of customers.
Education
High School Diploma -
Saint Mary’s Academy
Roseau, Dominica01.2015
Skills
- Connections in Microsoft Word, Office, PowerPoint and Excel, Outlook
- Multitasking and organization
- Customer service
- Document management
- Scheduling and calendar management
- Staff management
- Strategic planning
- Schedule management
- Administrative leadership
- Regulatory compliance
- Operations management
- Team oversight
- Verbal and written communication
- Adaptability and flexibility
- Conflict resolution
- Task prioritization
- Team leadership
- Phone and email etiquette
- Staff training
- Customer service management
- Administration and operations
Certification
- American airlines below & above Wing Training /2021-2022
- American airlines Train the Trainer Training - July 2024
LANGUAGES:
Creole, English, French.
Timeline
Baggage Control & Turn Coordinator
Worldwide Flight Services
04.2025 - Current
Passenger Service Supervisor & Ramp Crew Chief
Ground Handlers Limited
12.2021 - 09.2024
Assistant Restaurant Manager
SalaBar Subz & Smoothilicious
06.2020 - 11.2021
Waiter, Bartender and Beach Attendant
Indee’s Beach Bar
12.2017 - 12.2019
High School Diploma -
Saint Mary’s Academy
SUMMARY OF QUALIFICATIONS:
- Resolves Issues Efficiently ( Strong conflict resolution skills ).
- Strong oral and written communication skills .
- High level of responsibility, Planning and multitasking.
- Works well under pressure with a positive and empathic attitude.
- Possess FAA/Airport required identification/seals or authorizations.
- Possess a high school diploma or GED equivalent.
- Excellent communication and interpersonal skills.
- Possess basic computer literacy.
- Ability to stand, bend, stoop, and walk for extended periods of time.
- Push, pull, lift, and load up to 70-100 pounds.
- Exceptional customer service skills.
- Possess Valid SIDA badge/SIDA badge Training.
- Possess clear 10 year background check.
- Possess Envoy air ramp, check-in & operations training